I'm having an issue with posting a payment received from a customer and I'm hoping someone can help.
I issued an invoice to a customer and have received a check for the full payment. However, when I go to "Receive Payments" and enter the amount of the check received, QB is only applying a portion of the payment. I don't have any credits or discounts for this customer.
So the Invoice is for $623.50, the "Payment Received" amount is $623.50, but the "applied amount" on the invoice shows as $523.50. So now the invoice shows a balance due of $100, but when I look in the Customer Center under the customer's name, the A/R amount is 0. I am baffled! Any help given would be greatly appreciated!