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I'm having an issue with posting a payment received from a customer and I'm hoping someone can help.
I issued an invoice to a customer and have received a check for the full payment. However, when I go to "Receive Payments" and enter the amount of the check received, QB is only applying a portion of the payment. I don't have any credits or discounts for this customer.
So the Invoice is for $623.50, the "Payment Received" amount is $623.50, but the "applied amount" on the invoice shows as $523.50. So now the invoice shows a balance due of $100, but when I look in the Customer Center under the customer's name, the A/R amount is 0. I am baffled! Any help given would be greatly appreciated!
Solved! Go to Solution.
Good to hear from you today, tinap1.
To post and receive the entire invoice payment amount, you might want to delete and recreate the payment transaction. Let me show you how.
To delete the payment:
Once deleted, let's receive the payment again. Here's how:
To help guide you more in receiving and recording invoice payments in QuickBooks, you can go through these articles:
Deposit payments into the Undeposited Funds account in QuickBooks Desktop
If there's anything else I can help you with, please let me know. I'd be more than willing to lend you a hand.
Good to hear from you today, tinap1.
To post and receive the entire invoice payment amount, you might want to delete and recreate the payment transaction. Let me show you how.
To delete the payment:
Once deleted, let's receive the payment again. Here's how:
To help guide you more in receiving and recording invoice payments in QuickBooks, you can go through these articles:
Deposit payments into the Undeposited Funds account in QuickBooks Desktop
If there's anything else I can help you with, please let me know. I'd be more than willing to lend you a hand.
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