Change vendor ACH bill pay account info

BethFL · ‎April 28, 2023

I did not mention that I was using the Bill Pay by Melio app (which is where I was asked for the IBAN number) internal to Quickbooks Online. I have used it in the past for other domestic payments without problems. (Easily pay your vendors and contractors, international and domestic, with the same simple process. Make international payments in USD for a lower wire transfer fee than most banks, and in local currencies with no wire transfer fee and competitive exchange rates.) This is a copy and paste of the advertising for Bill Pay for Quickbooks taken directly from your website.

BethFL · ‎April 28, 2023

I am using the Melio account that is internal with QuickBooks Online.

JaeAnnC · ‎April 28, 2023

Thanks for reaching out back to us, BethFL.

I'd be glad to assist you in performing troubleshooting procedures so you can enter an IBAN in QuickBooks Online (QBO) seamlessly.

In some circumstances, excessive cache buildup can result in unexpected behaviors with the product. You can clean this up by logging into your account in a private window. Please refer to these keyboard shortcuts:

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Shift + N

Once resolved, return to your original browser and clear its cache or switch to a different compatible browser. It could be a temporary issue with QBO or the window you're using.

Furthermore, QBO allows you to manage your vendors' information. This way, you can access their records and view the progress of their transactions.

Please don't hesitate to leave a comment below if you have any follow-up concerns about entering IBAN in invoices. I'm always around to help. Stay safe!

Morgan32 · ‎October 30, 2023

How long does it take for the change??

I changed the account but the payment is still going to the old account.

IrizA · ‎October 30, 2023

Welcome to the Community, Morgan32. Allow me to share my insights.

In QuickBooks, the earliest days that it would take to process the changes is two business days. Keep in mind that a federal holiday will add one additional day to the processing of your request.

For more info regarding vendors, you can check out this article: Pay a Vendor.

Moreover, you can also enter vendor credits and refunds in QuickBooks Online.

If you have further concerns, you're always welcome to ask. I'm just one post away.

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