One of my existing vendors who I pay via ACH in Bill Pay has changed their bank. Where do I change the routing and account numbers for that vendor?
Thank you for posting here in the Community, @ggulley.
Let me route you to the correct support to get this addressed immediately.
To update your vendor's payment information, you'll need to contact QuickBooks Bill pay Service. They can properly guide you on how to update your vendor's bank information in Online Bill Pay.
Feel free to visit us here in the Community if you have other questions about managing your vendors information. I'm always here to help.
I need to do the same, but I'm using BillPay online with Quickbooks online. I followed your link below, and they sent me to another department, who couldn't help, then transfered me to another department - and I've been on hold for 12 minutes.
Can you direct me to the right place please?
Hi there, @margareedaville.
Thanks for joining this thread. Allow me to help guide you on how to change the banking info for your Online Bill Pay with QuickBooks Online (QBO).
This isn't the kind of customer service we want you to experience. Part of our job is to provide an excellent customer service in a manner that your experience is marked as outstanding.
Instead of contacting the customer support, let me go ahead and walk you through on how to change the vendor's banking info by following these steps:
For additional reference, you can check these articles:
This will get you on the right track. Please know that I'm just a post away if you have another questions about the BillPay online. Wishing you and your business continued success.
This doesn't work because I want to CHANGE the bank info for the vendor. I already have them set up for bank transfer, which means you can't click on "Set up bank transfer" because it's already set up.
For any vendor that's already set up for bank transfer you get "Bank Transfer" text without a link. You see the "Set Up Bank Transfer" link ONLY if the vendor hasn't already been set up. So back to square one here. I've attache a screen shot.
Thank you for getting back to us and providing additional clarification about updating the vendor's bank account information. Allow me to step in and assist you here in the Community.
You may need to change the payment method from Online Bill Pay to paper checks and toggle it back within QuickBooks Online. Once you revert, the system will ask you to re-enter their bank account information or sending them a new request.
If you're still unable to update this information, I recommend reaching out to our Support Specialists this time.
You can reach them through these steps:
Please keep in touch with me here should you need any further assistance regarding updating the bank account info. The Community always has your back.
I'm here to share more details, greg30.
The steps shared by AlcaeusF are correct. We'll have to change the payment method first to check. Then, you'll have an option to manually update it. You can also send another invitation to your vendor so they can update it.
In addition, we can perform these steps so you'll be able to update it on your end without errors. What you're experiencing could be a result of a browser error. We can open an incognito window and update it from there.
We can also clear the cache. These are junk files stored by your browser that can cause issues in QuickBooks Online. If you'd like, we can update it using another browser. This is to check if the browser you're currently using has problems.
You'll want to read this article to learn more about Online Bill Pay.
Keep your posts coming if you need more help. Wishing you all the best!