Change vendor ACH bill pay account info

Thank you for posting here in the Community, @ggulley.

Let me route you to the correct support to get this addressed immediately.

To update your vendor's payment information, you'll need to contact QuickBooks Bill pay Service. They can properly guide you on how to update your vendor's bank information in Online Bill Pay.

Feel free to visit us here in the Community if you have other questions about managing your vendors information. I'm always here to help.

Hello,

I need to do the same, but I'm using BillPay online with Quickbooks online.  I followed your link below, and they sent me to another department, who couldn't help, then transfered me to another department - and I've been on hold for 12 minutes.  

Can you direct me to the right place please?

Hi there, @margareedaville.

Thanks for joining this thread. Allow me to help guide you on how to change the banking info for your Online Bill Pay with QuickBooks Online (QBO).

This isn't the kind of customer service we want you to experience. Part of our job is to provide an excellent customer service in a manner that your experience is marked as outstanding. 

Instead of contacting the customer support, let me go ahead and walk you through on how to change the vendor's banking info by following these steps:

1. Login to your QuickBooks Online account.
2. Choose Expenses on the left pane.
3. Select the Pay Bills Online button.
4. Under the Manage Vendors tab, find the vendor you want to update the bank account for.
5. Select Set up bank transfers.
6.  Enter vendor's bank account info and then select Next.
7. Enter the following required fields.
8. Click Save.

For additional reference, you can check these articles: 

• Add a vendor bank account.
• Online Bill Pay updates.

This will get you on the right track. Please know that I'm just a post away if you have another questions about the BillPay online. Wishing you and your business continued success. 

This doesn't work because I want to CHANGE the bank info for the vendor. I already have them set up for bank transfer, which means you can't click on "Set up bank transfer" because it's already set up.

For any vendor that's already set up for bank transfer you get "Bank Transfer" text without a link. You see the "Set Up Bank Transfer" link ONLY if the vendor hasn't already been set up. So back to square one here.  I've attache a screen shot.

Hi ggulley,

Thank you for getting back to us and providing additional clarification about updating the vendor's bank account information. Allow me to step in and assist you here in the Community.

You'll need to change the payment method from Online Bill Pay to paper checks and toggle it back within QuickBooks Online. Once you revert, the system will ask you to re-enter their bank account information or sending them a new request.

Here's how:

1. On the left panel, click Expenses.
2. Go to the Vendors tab.
3. Search and click the vendor.
4. There will be a box at the top saying BILL PAY ONLINE, click the CHANGE PAYMENT METHOD TO CHECK link.
5. Confirm action.
6. It'll be asking you to invite the vendor to online bill pay, click the link and enter new bank info or send a new invite to the vendor.

If you're still unable to update this information, I recommend reaching out to our Support Specialists this time. 

You can reach them through these steps:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Click the Contact us option.

Please keep in touch with me here should you need any further assistance regarding updating the bank account info. The Community always has your back. 
 

I tried this and unfortunately it doesn't work. Regardless of what is entered, it reverts back to the original vendor bank account.

I'm here to share more details, greg30.

The steps shared by AlcaeusF are correct. We'll have to change the payment method first to check. Then, you'll have an option to manually update it. You can also send another invitation to your vendor so they can update it.

• For invitations: Select Manage invite.
• For manual bank entry: Select Change payment method to check.

In addition, we can perform these steps so you'll be able to update it on your end without errors. What you're experiencing could be a result of a browser error. We can open an incognito window and update it from there.

We can also clear the cache. These are junk files stored by your browser that can cause issues in QuickBooks Online. If you'd like, we can update it using another browser. This is to check if the browser you're currently using has problems.

You'll want to read this article to learn more about Online Bill Pay.

Keep your posts coming if you need more help. Wishing you all the best!

I think this worked, although I do not see how to verify the account info.  This was very time-consuming and frustrating!  I hope improving the UI for this use-case is on the list.

Thanks for the feedback, @dialedin. I want you to know I'm here to help you resolve this issue and make up for lost time. Rest assured, I'm going to leave feedback on my end for our Development Team to be aware of how long the process is to change your vendor's bank information.

There are some things to know when it comes to the process of changing or adding your vendor's bank account. There'll be a penny deposited for verification and to check to see if the account can receive payments. The earliest process date is two business days after it was added. This is to ensure the transaction was successful. If it wasn't successful and the bank account was invalid, the payment will still process and go out as a check payment.

I'll let the Development Team know about your feedback on improving the User Interface of QuickBooks Online and the process it takes to edit your vendor's information.

If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you. Have a great day.

I am having the same issue and I can not see "Manage Invite." This is very frustrating. I just want to send the vendor another invite to update their bank information. Please can you help me? 

Where is manage invite? I don't even see where I can change them back to check method of payment.

Hi SonyaS,

This thread is for Online Bill Pay, which was already discontinued. The current online bill payment service that we're using now is the one by Melio.

Here's how you can update your vendor's payment information:

1. Open the bill and click on Schedule online payment.
2. Choose Settings at the top.
3. Choose Vendors and select the vendor that you need to change information for.
4. Scroll down to the bank info section and click the 3 dots beside it.
5. Update their bank information.

If you have other questions in mind, feel free to go back to this thread.

@JessT I believe I am still on bill.com (see image attached).

I don't have a bill from this vendor. It is a vendor in our system that we pay monthly. When I go to the vendor page, there is nothing next to bank transfer.

@JessT I believe I am still on bill.com (see image attached).

I don't have a bill from this vendor. It is a vendor in our system that we pay monthly. When I go to the vendor page, there is nothing next to bank transfer.

Is there a phone number I can call at Quickbooks or your bill pay provider please? This is a huge problem for us right now. Thanks!

Hi there, SonyaS.

I appreciate you trying to follow the steps given by my peer. If you're still getting the same error, I'll give you the steps to reach our support team who can further assist you.

Here's how:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Choose the Contact Us option.

Here's some information about bill pay.

I'll be here if you have other questions about bill pay. Have a great day.

If there is already bank info entered it will not let you change it. I have a vendor that changed banks and I need to update their banking info from what is already in QBO bill pay. This does not work there

Welcome to the Community, RMosman.

You can update a vendor's information by changing their payment method to checks, then reconnecting the correct bank account or sending a new invitation.

Here's how:

1. In your left navigation bar, go to Expenses, then Vendors.
2. Find the appropriate vendor, then click on their name.
3. Using your banner at the top, select Change payment method to check for manual bank entry, or Manage invite to send an invitation.

I've also included a detailed resource about changing vendor payment info which may come in handy moving forward: Change a vendor payment method

I'll be here to help if there's any additional questions. Have a wonderful day!

This doesn't work! Quickbooks has become so hard to manage and your online help docs are all over the place! Old mixed with new, old instructions. Very painful quickbooks.

I can see the relevance of managing QuickBooks without any hassle and wish to make this work, @Colorado303.

Let me share other ways how you can change routing and account numbers for your vendor in QuickBooks Online. 

Here's how:

1. In your account, proceed to Expenses.
2. Choose Vendors.
3. Look for a vendor that has a Schedule a payment link.
   
   
4. Then, choose the Settings menu.
   
   
5. Click the Vendors tab.
   
   
6. Select the vendor name
7. In the Bank name area, click the three-dot icon.
   
   
8. Lastly, modify and enter the routing and account numbers. 

I would also feel the same way when the old and new instructions are mixed up on the support page. To have the recent steps, I suggest creating a new post. This way, a specific Community agent can provide the updated steps to resolve your concern.

Moreover, I'm attaching these relevant articles you can use to help manage your vendor's information in QuickBooks:

• Change a vendor payment method
• Set up a bank transfer to a vendor

I hope that helps. Don't hesitate to let me know if you have further concerns about changing your vendor's account and routing number. I'll make sure to get back to you as soon as possible.

@Colorado303 

Another option, signup for a separate Melio account for free to integrate with QBO. When you schedule a payment, you can request payment details from the vendor by sending them an email. You can also set up a payment that requires Admin approval, and then also requires the vendor to fill in the details, the payment will be sent to the Admin for approval and only once approved will it be sent to the vendor to add their payment details.

https://affiliates.meliopayments.com/pricing

Why oh Why does Intuit make things so difficult? I am trying to add an IBAN number for a vendor in the Netherlands but keep getting an error message (Invalid IBAN Number). I have checked with the vendor and also the bank (IMG) involved and both show the number (18 digits) I am trying to input is correct. Does anyone have any suggestions?

Thanks for using QuickBooks as your accounting software, @BethFL. I'm here to help you. 

Currently, adding bank details for a vendor in the Netherlands account code and IBAN on invoices is unavailable in QuickBooks Online. In the meantime, I suggest contacting your bank directly to know if it's using an IBAN since this is particular to online banking. 

However, if you have multi-currency turned on, you can use a third-party app that accepts payments through international banks. You can visit our website for more information: QuickBooks Online Apps. 

You can also go to the Apps menu to see it. Here's how:

1. Select the Apps menu from the left navigation panel.
2. Search for the keyword in the field. 
3. Choose the app that meets your business needs.
4. Click Get App Now.

Learn more about customer payments in this link: Take and process payments with QuickBooks Online.

Please reply to this thread anytime for follow-up questions or concerns about payments. I'll be around for you. Take care and have a good one. 

@BethFL 

Signup for a separate Melio account to integrate with QBO and you can transfer international payment to your vendor in Netherlands with IBAN.

https://affiliates.meliopayments.com/pricing