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T
TMI1230
February 14, 2023
Question

Check printing

  • February 14, 2023
  • 2 replies
  • 5 views

Hello, 

 

Has anyone else had a problem with printing checks? 

 

Multiple times I have printed a check and the next week it prints again, like the first check never existed.

 

I am so fed up with this issue.  It is a huge time sucker and frustrating.  Not to mention wasting expensive check stock.

 

I called QB, the first guy hung up on me.  The second person told me I had to have a support agreement for this problem, even though it is obviously a QB issue.  She sent me some links, but none of them were even the slightest bit helpful.  They had nothing to do with this issue.

 

 

2 replies

F
FateCandylaneTQuickBooks Team
QuickBooks Team
February 14, 2023

I'd feel the same way when things don't go as expected, TMI1230. I'm here to share insights to help you resolve the issue you're experiencing.

 

As I've checked my resources here, there are no ongoing cases or reports from the other users relating to your concern. In the meantime, here are some pointers that you can check to rule out these printing issues: 

 

  • Your QuickBooks Desktop (QBDT) account is on the latest release.
  • Having the latest printer driver installed.

 

You can utilize this reference to guide you further with the steps in performing some fixes to your concern: Fix printing issues in QuickBooks Desktop. There are several solutions that you may refer to help this sorted out.

 

Moreover, you can check out this article to guide you through the different reports that may help you review your company's financial needs and how to customize them:

 

 

It contains detailed information in laying out your business transactions.

 

Let us know in the comments below if you require additional assistance printing checks in QBDT. We're looking forward to having you back in this forum. Take care and have a good one!

T
TMI1230Author
February 16, 2023

Apparently I have not stated the issue correctly.

 

I don't have a problem with printing the checks.   The problem is that the checks I have already printed are printed again.   They are not on the unpaid list that I print.  They just pop into the check run.  There isn't an outstanding payable, somehow the system prints a second check for an invoice.that has already been paid in full.

 

J
JamesAndrewMModerator
Moderator
February 16, 2023

Thank you for getting back to the thread and giving an update regarding your concern, @TMI1230. 

 

It may be a duplicate check printing issue in your QuickBooks desktop software. I'd like to request that you perform some of the troubleshooting steps that could help address this concern:

 

  1. Check your check register: Go to the check register for the bank account used to pay the invoice and look for any duplicate checks that may have been recorded. If you find a duplicate check, delete it.
  2. Check your printer settings: Check to see if you have accidentally selected the option to reprint checks that have already been printed.
  3. Check your print checks settings: Check to see if you have accidentally input 2 in the number of copies section.

 

If the issue persists, it may be a technical issue that requires assistance from our Customer Care Team. Contact them for further guidance. They also have tools like screen sharing so they'll be able to guide you through the process.

 

Here's how you can reach them:

 

  1. Open QuickBooks.
  2. Go to the Help menu at the top.
  3. Select QuickBooks Desktop Help.
  4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
  5. Select the way you wish to connect with support.

 

You can utilize this article to learn more about handling checks: Create, modify, and print checks in QuickBooks Desktop.

 

Please don't hesitate to reach out to us if you need assistance with QuickBooks-related concerns. Have a nice day!

A
ADA8
September 12, 2024

Hi! I'm having the same issue. I print a check then it prints a second copy of the same check on a separate piece of paper, or if I have another page of checks loaded it prints on that (I print on "traditional" wallet checks that are 3 on a page). I'm wasting a lot of checks and/or blank paper. FYI, it prints immediately after the first check prints--not a week later.

 

I've checked all places on my computer of how many copies are to print. They are all set to print 1 copy. Interestingly, if I wanted to print a second copy I don't have the option as the number of copies is greyed out and does not give me that option. Not that I'd want to print a second copy of the check.

 

Look forward to hearing if anyone is having this same problem.

FishingForAnswers
FishingForAnswers
Level 4
September 12, 2024

@ADA8  This kind of thing is generally best resolved either in-person or through screensharing, so this is a long-shot, but can you share a picture of the settings window when you go to print things?

A
ADA8
September 12, 2024

Hi! I've attached a screen shot of the window when I print checks. You'll see it does not give me the option to print multiple copies and is set to 1 copy... which makes sense. Why would you want to print a second check for the same thing?

 

IT here at our office tried to figure out this conundrum as well, we looked everywhere and nowhere does it say print a second copy.

 

Again, when I print a check it immediately prints another copy on a second page.

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