cancel
Showing results for 
Search instead for 
Did you mean: 
greatscott90
Level 1

Checks not printing correctly

On one computer my checks print correctly. On a new computer the date, dollar amount, and signature aren't printing on the check. The check does print the pay to the order name, amount in words, and payee and address.

 

I went to File / Printer Setup / Check/Paycheck and the signature file is selected.

 

Thanks!

Solved
Best answer January 31, 2021

Best Answers
JenoP
QuickBooks Team

Checks not printing correctly

Hi there, greatscott90.

 

I'll share with you the troubleshooting steps that can resolve common printing issues in QuickBooks Desktop. 

 

Start by locating the QBPrint.qbp. It's usually saved in these folders:

 

  • Windows 10, 8.1, and 8: C:\ProgramData\Intuit\QuickBooks 20xx
    (20xx represents the version of your QuickBooks.)
  • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks YEAR and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
    Note: Terminal Service users report finding duplicate copies of the Qbprint.qbp file with the stored client data files; double-check all folders for odd instances.

 

Then, follow these steps to rename it:

 

  1. Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
  2. Add the word "old" to the file name (i.e. QBPrint.qbp.old)
  3. Open QuickBooks once again.
  4. Go to the File menu and select Printer Setup.
  5. Select any transaction in the Form Name list and select OK. This will create a new QBprint.qbp file.
    Note: You don't have to do this for every transaction.
  6. Go back to the Check and print it to test if it's working correctly.

 

You can also use the Print & PDF Repair Tool from the QuickBooks Tool Hub just in case the issue persists. This fixes most of the common printing issues.

 

Let me know if you need anything else. 

View solution in original post

8 Comments 8
JenoP
QuickBooks Team

Checks not printing correctly

Hi there, greatscott90.

 

I'll share with you the troubleshooting steps that can resolve common printing issues in QuickBooks Desktop. 

 

Start by locating the QBPrint.qbp. It's usually saved in these folders:

 

  • Windows 10, 8.1, and 8: C:\ProgramData\Intuit\QuickBooks 20xx
    (20xx represents the version of your QuickBooks.)
  • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks YEAR and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
    Note: Terminal Service users report finding duplicate copies of the Qbprint.qbp file with the stored client data files; double-check all folders for odd instances.

 

Then, follow these steps to rename it:

 

  1. Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
  2. Add the word "old" to the file name (i.e. QBPrint.qbp.old)
  3. Open QuickBooks once again.
  4. Go to the File menu and select Printer Setup.
  5. Select any transaction in the Form Name list and select OK. This will create a new QBprint.qbp file.
    Note: You don't have to do this for every transaction.
  6. Go back to the Check and print it to test if it's working correctly.

 

You can also use the Print & PDF Repair Tool from the QuickBooks Tool Hub just in case the issue persists. This fixes most of the common printing issues.

 

Let me know if you need anything else. 

greatscott90
Level 1

Checks not printing correctly

That worked, thanks!

JYoung10
Level 1

Checks not printing correctly

I am trying to print single checks out using the envelope by-pass.  I chose the Center orientation in the Partial Page tab under Check/Paycheck form name under Printer Setup.  The single checks continue to print out across the page (Left to Right) instead of down the page (Top to Bottom).  I had this problem using Quicken and reached someone over the phone many years ago.  It was a simple fix but I don't remember how to do it.

 

Thank you.

MirriamM
Moderator

Checks not printing correctly

Hello there, @JYoung10. I'm here to lend a hand.

 

To resolve printing issues in QuickBooks Desktop (QBDT), let’s first try to update your QuickBooks release version

 

Once done, let's try aligning your checks:

  1. Go to the File menu at the top.
  2. Select Printer Setup.
  3. At the Form Name drop-down choose Check/Paycheck.
  4. For the check style, select Voucher check.
  5. Click Align on the right.
  6. Print a sample and compare it to your pre-printed checks.
  7. Using the grid on the sample adjust the horizontal and vertical settings; then click OK
  8. Click Align again and Print another sample.
  9. Compare the sample to your paycheck stock and adjust the alignment again as necessary.
  10. Repeat steps through until you have the alignment perfect.

To know more about how fixing printing issues in QBDT, see this article: Resolve printing issues

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

JYoung10
Level 1

Checks not printing correctly

I made sure that I have the current update.  I do.  I have the program set for automatic updates.

The problem is not with alignment.  The problem is with orientation.  Under Settings I am using Standard check style.  Under Partial Page, I am using Center so that I can print a single check through the by-pass envelope feeder on my printer.  The checks should be printed down the middle instead of across like in portrait.  When I put a check in the Center orientation, it still prints out incorrectly. 

JonpriL
Moderator

Checks not printing correctly

Hello @JYoung10,

 

In QuickBooks Desktop, you can download a tool and use its function to fix issues while printing your checks. Let me walk you through the steps on how you can accomplish this.

 

  1. Download the QuickBooks Tool hub.
  2. Open and install the downloaded file.
  3. On the QuickBooks Tool app, select Program Problems.
  4. Click Print & PDF Repair Tool.

 

From here, let the tool run for up to 30 min and restart your desktop once done before upgrading QuickBooks. But if the same error message still pops up, I'd recommend following the Step 4 and 5 instructions outlined in this article: How to Resolve Printing Issues in QuickBooks Desktop?

 

Need help performing any tasks related to your account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how you can update your data and security management, to name a few.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

FrJay
Level 1

Checks not printing correctly

Hi 

I just got the same issue tried your solution didn't help. any guidance?

Much appreciation!

JonpriL
Moderator

Checks not printing correctly

I wish I could make it better, @FrJay. I want to ensure you can print checks correctly.

 

Since the issue persists even after following the suggestions above, I recommend contacting our Customer Care Support. One of our specialists has the tool to pull up your account letting our engineering team investigate why checks are printing incorrectly.

 

You can connect with our team online by following the steps below:

 

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter Unable to print checks with correct  in the What can we help you with? field.
  5. Select Continue..
  6. Click Chat with us or Have us call you.

 

I've got you this article to learn more about our support hours and types: Support Hours and Types.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around ready to lend helping hand.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up