Checks not printing correctly

That worked, thanks!

I am trying to print single checks out using the envelope by-pass.  I chose the Center orientation in the Partial Page tab under Check/Paycheck form name under Printer Setup.  The single checks continue to print out across the page (Left to Right) instead of down the page (Top to Bottom).  I had this problem using Quicken and reached someone over the phone many years ago.  It was a simple fix but I don't remember how to do it.

Thank you.

Hello there, @JYoung10. I'm here to lend a hand.

To resolve printing issues in QuickBooks Desktop (QBDT), let’s first try to update your QuickBooks release version. 

Once done, let's try aligning your checks:

1. Go to the File menu at the top.
2. Select Printer Setup.
3. At the Form Name drop-down choose Check/Paycheck.
4. For the check style, select Voucher check.
5. Click Align on the right.
6. Print a sample and compare it to your pre-printed checks.
7. Using the grid on the sample adjust the horizontal and vertical settings; then click OK
8. Click Align again and Print another sample.
9. Compare the sample to your paycheck stock and adjust the alignment again as necessary.
10. Repeat steps 5 through 9 until you have the alignment perfect.

To know more about how fixing printing issues in QBDT, see this article: Resolve printing issues. 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

I made sure that I have the current update.  I do.  I have the program set for automatic updates.

The problem is not with alignment.  The problem is with orientation.  Under Settings I am using Standard check style.  Under Partial Page, I am using Center so that I can print a single check through the by-pass envelope feeder on my printer.  The checks should be printed down the middle instead of across like in portrait.  When I put a check in the Center orientation, it still prints out incorrectly. 

Hello @JYoung10,

In QuickBooks Desktop, you can download a tool and use its function to fix issues while printing your checks. Let me walk you through the steps on how you can accomplish this.

1. Download the QuickBooks Tool hub.
2. Open and install the downloaded file.
3. On the QuickBooks Tool app, select Program Problems.
4. Click Print & PDF Repair Tool.

From here, let the tool run for up to 30 min and restart your desktop once done before upgrading QuickBooks. But if the same error message still pops up, I'd recommend following the Step 4 and 5 instructions outlined in this article: How to Resolve Printing Issues in QuickBooks Desktop?

Need help performing any tasks related to your account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how you can update your data and security management, to name a few.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

Hi 

I just got the same issue tried your solution didn't help. any guidance?

Much appreciation!

I wish I could make it better, @FrJay. I want to ensure you can print checks correctly.

Since the issue persists even after following the suggestions above, I recommend contacting our Customer Care Support. One of our specialists has the tool to pull up your account letting our engineering team investigate why checks are printing incorrectly.

You can connect with our team online by following the steps below:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter Unable to print checks with correct  in the What can we help you with? field.
5. Select Continue..
6. Click Chat with us or Have us call you.

I've got you this article to learn more about our support hours and types: Support Hours and Types.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around ready to lend helping hand.

Need help also, with printing voucher style checks (not payroll); just got a new workstation, running Windows 12, and now my operating account checks don't print properly. Have a current version of Adobe Acrobat, have run the Tool Hub, have tried automatic movement of the Print Setup matrix and manual too, nothing works. The font size and spacing all appear incorrect (see attached actual printed samples). Any suggestions how to get this fixed so I can print checks? Thanks, Jim 1G.

Thank you for connecting with us here. Know that this isn't the experience we want you to have. Also, I commend you for trying all those steps.

For now, it is best to connect with our QuickBooks Desktop Support. They have additional tools to pull up your account and do a screen share. 

To speak with one of our experts from QuickBooks Desktop Payroll. Please follow the steps below to contact support:

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose to Message an Agent or Talk to a Specialist.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can utilize this article to learn more about handling checks: Create, modify, and print checks in QuickBooks Desktop.

Please don't hesitate to reach out to us if you need assistance with QuickBooks-related concerns. Have a nice day!

This is so bad,  I follow the directions "go to File drop down and select printer setup" that is not available.

When I try to print checks everything is wrong and the alignment feature really does not work.  The fact that I have to go through 7 pop up windows and all the pdf stuff is frustrating and it does not work.  Another problem is the printer management does not allow me to choose the different paper sources on my printer.  Its probably there somewhere but I can not find it.  Just hand writing checks for now.

Hi there, @JBTimbre.

I appreciate you for following the steps my colleague provided above. Let me provide troubleshooting so you can proceed with printing checks.

There's a tool you can download and utilize its function to resolve issues with printing checks. Here's how:

1. Download the QuickBooks Tool hub.
2. Open and install the downloaded file.
3. On the QuickBooks Tool app, select Program Problems.
4. Click Print & PDF Repair Tool.

Run for up to 30 min before restarting your desktop. Once done, upgrade QuickBooks. If the same issues persist, I'd recommend following the Steps 4 and 5 instructions outlined in this article: How to Resolve Printing Issues in QuickBooks Desktop?

After performing the steps, if you're unable to print your checks. I suggest contacting QuickBooks Desktop (QBDT) support to help you dig deeper into the root cause of the issue and look for a fix.

Feel free to read this article if you want to manage your check accurately: Create, modify, and print checks.

For additional questions about printing checks, click the reply button below. I'll be willing to lend a hand. Keep safe.