CONTACT NUMBER FOR THE RESOLUTION CENTER?

Hi there, @LEFRA 2022. I can provide you with some information about your direct deposit in QuickBooks Online.

If you have QuickBooks Payments, the system evaluates payments regularly to ensure that everything is in order. It's advantageous to all parties involved in the payment process.

If a deposit is being held, it signifies that something in the batch that makes up the deposit has generated an alarm. It also implies that our Risk Management Team is looking into your case for you.

There are two reasons why funds are held:

• One or more transactions in the deposit have raised security concerns.
• The deposit surpasses the account's minimum balance (approved monthly amount or average individual charge).

 
Here's an article about this for more details: Why Are My Funds On Hold?

After that, you’ll need to contact the resolution center once more if you need to follow up on your direct deposit.

Moreover, You can also contact our Merchant Support Team for assistance. They can go over the transaction with you and provide you with updates. Consider the following article: Contact Payments or Point of Sale Support.

If you need anything more, we'll be right around to assist you. Simply leave a comment below or ask a new question, and we'll gladly respond.

I have the same problem. After being “assured” my payment was going to be cleared in 2 days i just get an email with more questions. When i asked to speak to a manager they said i will get a call in 3 days. Zero help. And escalation of your case means nothing

This isn't the experience we want you to have, Mrt22.

I understand how important it is for you to get the deposit that is currently on hold released. The high volume that our resolution center received causes the review process to occasionally take longer than expected.

Usually, QuickBooks Payment team will request additional information to finish the review process. For instance, you'll be ask to send us a copy of the original invoice you gave your client. On our end we can see that someone have reached out to talk to you. Did you get the information you required to release the deposit?

If you haven't received, please let us know by adding any details on this thread. Any information will be helpful in determining what to do next to solve this.

We'll keep an eye on your response. Have a great day.

Yes I uploaded documents and waited for 2 day response for the 3rd time now. The people in the resolution center have no more information than what I see on my screen.  They tell me it’s the “Operations team” that reviews and asks the questions and we have no way of contacting them.u  Peoples lives and businesses are on the line. I chose quickbooks for the protection but not at the cost of my business. This is damaging mine and my subcontractors business. 11days hold means 11 days no work for 7 people. Not to mention the damage to my reputation.  It’s unacceptable. If it’s important enough for you to hold, it’s equally as important that you let us solve it in a timely fashion 

Yes I uploaded documents and waited for 2 day response for the 3rd time now. The people in the resolution center have no more information than what I see on my screen.  They tell me it’s the “Operations team” that reviews and asks the questions and we have no way of contacting them.u  Peoples lives and businesses are on the line. I chose quickbooks for the protection but not at the cost of my business. This is damaging mine and my subcontractors business. 11days hold means 11 days no work for 7 people. Not to mention the damage to my reputation.  It’s unacceptable. If it’s important enough for you to hold, it’s equally as important that you let us solve it in a timely fashion 

I know it wasn’t ideal, @Mrt22. And this isn’t the experience we want to leave to you.

I'm sure our Payment Risk Management team works hard to get this hold lifted as soon as possible. We're obligated to protect the interests of all parties involved in the payment process.

I can see that someone has already reached out to discuss your situation. Have you received the information that you need? Please let us know so I can quickly put this into action by taking note of your post. By this, we can establish the most efficient way to help you with this issue.

Here are the resources that contain details on why your funds are on hold and how to minimize or prevent them in the future:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks

Also, you can read this guide to learn how to check when your payments are deposited into your bank account: Find out when QuickBooks Payments deposits customer payments. It includes info about deposit schedules.

Don’t hold back to drop a comment below if you have any other questions or concerns besides this hold. We’ll always be here to help. Keep safe!

I know why my funds are on hold. But to me for information and take 2 days to review only to be responded to with more questions and another 2 days every time? When all this could be sorted in minutes over the phone or in a chat. All i know now is im going to get a response in another 2 days. My experience tells me its more questions and zero answers. I would gladly answer all of the questions and upload documents, but 17 simple questions have been spread over 11 days when it can be solved in minutes. I may lose the job and the client, and my business along with it. I do not need a link to why. I chose quickbooks for the protection. But it is now threatening my livelihood. The situation requires urgency. I have been told that quickbooks or intuit offer NO urgency. You will not help save my business that you are about to destroy. When a simple phone call with a reviewer can solve it all in minutes

I should read all the complaints before joining quickbooks . 

My God. One useless set of group with no answers . Ruining peoples businesses holding onto money that does not belong to them 

Yes. Thieves, liars, lazy and inept. All of them

there is not much more to deduce then Intuit uses theft as a profit center, They seem to be criminals.