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Anonymous
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Customer put a stop payment on an already deposited check

We had a customer put a stop payment on an already deposited check, which of course, was last month and the deposit has already been reconciled. We have the new check and I need to know what to do now so our reconciliation isn't messed up! Thank you!  

Solved
Best answer 04-11-2019

Accepted Solutions
QuickBooks Team

Re: Customer put a stop payment on an already deposited check

Hello there, @erikcmo.

 

I’m here to provide you with some details on how you can record a refund receipt to avoid messing up your reconciled account.

 

Since the check is already deposited, is it safe to say you’ve return the payment to your customer? If so, let’s record a refund transaction in QuickBooks to offset the income that was initially recorded when you recorded the check.

 

Here’s how:

  1. Click the Plus icon (+).
  2. Choose Refund Receipt.
  3. In the Refund From box, choose the same bank account where you deposited the check payments from your customer.
  4. Enter check amount in the Amount column.
  5. In the Customer column, choose the customer.
  6. Click Save and close.

That should do it! This will allow you to record the refund you’ve made to your customer and reconcile your transactions properly.

 

Let us know here in the Community if you have other questions about managing your customer’s payments. I’m always here to help.

View solution in original post

4 Comments
QuickBooks Team

Re: Customer put a stop payment on an already deposited check

Hello there, @erikcmo.

 

I’m here to provide you with some details on how you can record a refund receipt to avoid messing up your reconciled account.

 

Since the check is already deposited, is it safe to say you’ve return the payment to your customer? If so, let’s record a refund transaction in QuickBooks to offset the income that was initially recorded when you recorded the check.

 

Here’s how:

  1. Click the Plus icon (+).
  2. Choose Refund Receipt.
  3. In the Refund From box, choose the same bank account where you deposited the check payments from your customer.
  4. Enter check amount in the Amount column.
  5. In the Customer column, choose the customer.
  6. Click Save and close.

That should do it! This will allow you to record the refund you’ve made to your customer and reconcile your transactions properly.

 

Let us know here in the Community if you have other questions about managing your customer’s payments. I’m always here to help.

View solution in original post

Level 10

Re: Customer put a stop payment on an already deposited check


@Anonymous wrote:

We had a customer put a stop payment on an already deposited check, which of course, was last month and the deposit has already been reconciled. We have the new check and I need to know what to do now so our reconciliation isn't messed up! Thank you!  


 

PBG
Level 2

Re: Customer put a stop payment on an already deposited check

Hi,

 

So does it mean that the invoice should remain paid and you only issue the refund to the customer?

QuickBooks Team

Re: Customer put a stop payment on an already deposited check

Hello there, PBG.

 

Let me bring clarifications to concern on handling stop payment from a deposited check in QuickBooks Online (QBO).

 

Yes, you got it right! Invoices will remain paid after recording a Refund Receipt to offset the amount from the recorded check.

 

You may want to create a new Invoice if you wish to Receive Payments from your customers.

 

Always feel free to drop me a reply below if you have additional questions and I'd be glad to assist you further.

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