cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
Dusan
Level 2

Customer Underpayment and Overpayment

We have a customer "ABCD" who had 2 invoices:

Invoice 01 - 50,000.00$

Invoice 02 - 60,000.00$

 

The customer paid his invoices as follows:

Invoice 01 - 50,000.00$ - paid 48,000.00$

Invoice 02 - 60,000.00$ - paid 62,000.00$

 

So, as far as we are concerned, the debt had been settled.

However, when I go to Customer in QBO and click on Receive payment, I am unable to input the amount higher than the actual debt per invoice. For the Invoice 02, I am unable to put 62K. I can go with the exact or lower number, but not the higher.

What am I doing wrong here?

Solved
Best answer October 22, 2024

Best Answers
Jessavell_A
QuickBooks Team

Customer Underpayment and Overpayment

Thanks for sharing your concern about receiving payments, Dusan. I'll guide you on how to enter an amount higher than what's specified in the invoice.

 

As Rainflurry suggested, we need to enter the total amount of $62,000 in the Amount Received box when processing a payment for invoice 2. Then, make sure to check the boxes for both invoices. After doing this, QuickBooks will automatically distribute the payment. $60,000 will be allocated to transaction 2, and the remaining $2,000 will go to entry 1. You can follow these steps:

 

1. Click Sales, then select Customers.
2. Select the customer's name.
3. Since you've recorded the payment for invoice 1, click on Receive payment for the invoice 2.
4. Enter $62,000 in the Amount received field. Ensure to select both invoices so that the overpayment of the second invoice will be applied to the first invoice's remaining balance.


5. Review other details, then, click Save or Save and close.

 

For more details about managing customer overpayments, you can check this article: Handle a customer credit or overpayment in QuickBooks Online.

 

Also, here's an article on how to turn a customer's overpayment or credit into a tip:
Record an invoice overpayment as a tip in QuickBooks Online.

 

If you have any other concerns or questions about receiving payments, please let me know by adding a comment below. Have a great day!

View solution in original post

4 Comments 4
Rainflurry
Level 14

Customer Underpayment and Overpayment

@Dusan 

 

QBO gets confused on this sometimes and I've had the same issue myself.  Here's what works for me: 

Receive a $48K payment for Invoice 1, click save and close.  Then, receive a $62K payment for the $2K left on Invoice 1 and the $50K on Invoice 2.   

Jessavell_A
QuickBooks Team

Customer Underpayment and Overpayment

Thanks for sharing your concern about receiving payments, Dusan. I'll guide you on how to enter an amount higher than what's specified in the invoice.

 

As Rainflurry suggested, we need to enter the total amount of $62,000 in the Amount Received box when processing a payment for invoice 2. Then, make sure to check the boxes for both invoices. After doing this, QuickBooks will automatically distribute the payment. $60,000 will be allocated to transaction 2, and the remaining $2,000 will go to entry 1. You can follow these steps:

 

1. Click Sales, then select Customers.
2. Select the customer's name.
3. Since you've recorded the payment for invoice 1, click on Receive payment for the invoice 2.
4. Enter $62,000 in the Amount received field. Ensure to select both invoices so that the overpayment of the second invoice will be applied to the first invoice's remaining balance.


5. Review other details, then, click Save or Save and close.

 

For more details about managing customer overpayments, you can check this article: Handle a customer credit or overpayment in QuickBooks Online.

 

Also, here's an article on how to turn a customer's overpayment or credit into a tip:
Record an invoice overpayment as a tip in QuickBooks Online.

 

If you have any other concerns or questions about receiving payments, please let me know by adding a comment below. Have a great day!

Dusan
Level 2

Customer Underpayment and Overpayment

Thank you for the clear instructions. This solves my problem.

 

I was under impression though that I'd have the possibility to file underpayment and overpayment per each document. So now I am wondering, how will I know in the future which payment I actually got and when? I don't have the option to put the date when I received the payment. Without actually looking at my bank (not very convenient method) I can't know these details, right?

 

 

Dusan
Level 2

Customer Underpayment and Overpayment

Thank you for the clear instructions. This solves my problem.

 

I was under impression though that I'd have the possibility to file underpayment and overpayment per each document. So now I am wondering, how will I know in the future which payment I actually got and when? I don't have the option to put the date when I received the payment. Without actually looking at my bank (not very convenient method) I can't know these details, right?

 

 

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up