GoPayments cannot view customers or invoices

You can invite them to your Merchant Services account, FrustratedNow1.

If you've added them as a Sales Manager user in QuickBooks Online, you'll also want to add them to your Merchant account to process payments there. Let me show you how: 

1. Sign in to the Merchant Service Center.
2. From the Account menu, select Users.
3. Check to see if you already have an account created for your user. If not, select this invite link.
4. Enter the user's email address you want to invite, then select a role. 

Let them accept the invite from their email to start using QuickBooks Payments. They'll also want to check their spam or junk folders in case they didn't receive any. Feel free to check out these articles for more details: 

• Add users to QuickBooks Payments
• Take and process payments with QuickBooks Payments

Let me know if you have other questions. Take care and have a great day!

Thanks for your response. Unfortunately that did not work. And subsequently, the username/email is now locked. I've tried this with 2 user/email addresses. Both instances are giving error upon logging in to QBO. Is there a support line that can help with deleting a user and re-creating a user from scratch?

Thanks for coming back, @FrustratedNow1. I can help log in to your QuickBooks account. 

When you're locked out, you'll see this message: You have tried to sign in more than 5 times. You can continue to sign-in by entering the special code below the message. The code is made up of characters that are a CAPTCHA code to secure your account from unauthorized access from automated bots. 

Follow these steps below: 

1. Type the letters and/or numbers that appear squashed or distorted.
2. Enter the correct user ID and password on the sign-in page.

If you're having trouble remembering your user ID or password, you can reset your password or recover your user ID. Here's how:

1. Go to the QuickBooks Online sign-in page.
2. Select I forgot my user ID or Password.
3. Follow the onscreen instructions.

If you used your email address or user ID to verify your account, you'll get an email with a password reset link.

However, if this is still an issue, I'd recommend contacting our QuickBooks Support to help check your login credentials and accounts in QuickBooks Online.

Just in case you need tips and related topics in the future, visit our QuickBooks Community help website for reference: QBO Self-help.

Keep posted if you have any other questions. I'm always available to help. Take care!