I recognize the importance of finding a solution to this issue at the earliest convenience, HGA. Let me give you an update about this matter.
The investigation of the missing processing tools in MSC for Master Admin users is still in progress. I know it's been a while, but rest assured our Engineering Team is actively working on finding a permanent solution to this issue.
To be notified once the issue is resolved, I encourage contacting our Support team so they can add you to the list of the affected users.
For future help, you can check these articles:
Get back to this page if you have any other concerns or questions apart from issuing a refund. We'll get back to you as soon as possible.
