Connect with and learn from others in the QuickBooks Community.
It’s great to see you in the Community, userchristine1.
We’ll have to go to the Banking page to connect your PayPal Cashback Mastercard. I’ll be your guide today on how to perform this task in QBO.
However, if you’re unable to see the account from the list, try some of these suggestions to find it.
If you continue to get the same result, perform Steps 2-3 in the following guide: Find your bank or credit card account when you connect to online banking.
If none of these steps work, use the WebConnect feature to download your Paypal transactions and import them to QBO. Click here to view the step-by-step process.
For additional reference, these resources cover all the information about connecting your bank to QBO. From there, you’ll find answers to frequently asked questions about PayPal.
Stay in touch if you have any clarifications or questions about the product. I’m only a few clicks away for help. Enjoy the rest of the day.
I cannot get it either. I suspect its b/c I log into paypal and it takes me to synchrony bank.
I'll clarify the connection availability for the PayPal Cashback Mastercard service. I'll also help you bring in your transactions into QuickBooks.
Currently, our Online Bank feeds feature supports regular PayPal connections and accounts. Our engineers might still be working on supporting the PayPal Cashback Mastercard service.
Though, you can always request for support regarding the PayPal Cashback Mastercard service. Here's how to do it:
Our Banking team will check with PayPal to work on this service. However, PayPal has the final say whether they'll include the connection or not.
In the meantime, you'll want to manually import your PayPal Cashback transactions into QuickBooks Online. This article can help you with the process: Manually upload transactions into QuickBooks Online.
You can also check this article if you'd like to know more about PayPal's supported services for the Bank Feeds feature: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds.
You can start categorizing your transactions after bringing in them.
I'm willing to help you manage your transactions again. Just start a new thread or reply here. I'm also open to any other questions you might have for QuickBooks Online.