How do you refund an ACH payment?

Allow me to provide details on alternative ways of reimbursing a customer @meyer104.

The message you encounter when processing the ACH refund might indicate that there is an update or that the system is still undergoing maintenance.

For now, you can initiate the refund manually in the program. By directly issuing a refund receipt, you can reimburse your customer.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Select + New, then select Refund receipt.
3. From the Customer dropdown, choose the customer you want to refund.
4. Ensure that all fields are completed with the same information as the original sale.
   • To issue a refund to their credit card, select Credit Card from the Payment method dropdown.
   • To issue a refund to their bank account, select Direct Debit from the Payment method dropdown.
   • Note: If you don't have the Direct Debit in the Payment method dropdown, select + Add new, then select Save.
5. From the Refund from dropdown, choose the account the refund is coming from.
6. Select Save and Close.

For more detailed instructions, please refer to the article for additional insights: Void or refund customer payments in QuickBooks Online.

I'm always around to help if you have questions about a refund to your customer. Have a great day!

Hi @James_AL, 

Thank you for your message.  

The strategy you suggested is for reversing credit card payments, not ACH.  I tried clicking on Learn more about how refunding bank transfers work., but it's an inactive link.  Please advise.

Stephanie

The error mentioned in the original post means that refunding payments received by ACH is unavailable, meyer104. I can provide an alternative way to reimburse your customer in the program.

Instead of opening the payment from the invoice page, we can manually create a refund receipt directly from the menu. Please know that it's for recording purposes only. I'll show you how.

1. Go to the + New button, and select Refund receipt.
2. On the Customer ▼ dropdown, choose the customer you want to repay.
3. Click the Refund From ▼ dropdown, then pick the bank you deposited the payment for the invoice.
4. Add all items in the Product/Service column.
5. Fill in the date, quantity, rate, amount, sales tax, and other fields accordingly, then tap Save and close.

To pay the customer back, write a check. This way, you can match this entry once the bank transactions arrive. Here's an article for complete details: Match online bank transactions in QuickBooks Online.

Check out this guide for other ways to return your customer's money: Record a customer refund in QuickBooks Online.

I've also included a couple of detailed resources about working with ACH returns/disputes that may come in handy moving forward:

• Void or refund transactions in QuickBooks Payments
• Fix rejected ACH payments or fees in QuickBooks Payments

I'm always around to help if you have questions about handling invoice settlements you received from your customers or processing refunds. Bye for now and take care.

I received notification the desk top version I was using was no longer going to be available. 
now I see a Arch debit on my credit card I have not been using Quick Book . I would like a Refund and then please delete my credit card number Thank you !!

Thanks for connecting regarding your QuickBooks subscription and refund concern. I know that changes happen, and my goal is to assist you in navigating this cancellation and refund process as smoothly as possible.

In QuickBooks Desktop, canceling your subscription is a straightforward process using the Customer Account Management Portal (CAMPs). This tool simplifies and streamlines the cancellation procedure.

Before proceeding, please note that only the primary administrator is authorized to make these changes. This security measure aims to protect your account by ensuring that only authorized personnel can access modifications.

To proceed, here's how:

1. Please log in to your account on the CAMPs page using your primary admin credentials.
2. Choose the QuickBooks Desktop account you wish to modify.
3. In the Products & Services section, locate your subscription and click Details.
4. Enter any feedback if desired, then click Continue to cancel.
5. Select Cancel Now to finalize the cancellation. You will receive a confirmation message and an email confirming the cancellation of your subscription.

Once the cancellation is successful, your credit card information will automatically unlink from any QuickBooks charges.

For complete information on this process, check out this detailed article: Cancel your QuickBooks Desktop Subscription.

Regarding your refund request, I recommend contacting our dedicated support team for efficient and secure assistance. They will access your account to initiate the refund process.

Here's how to connect with them:

1. Open your QuickBooks Desktop.
2. Access the Help menu at the upper right corner.
3. Select QuickBooks Desktop Help/Contact Us.
4. Type a short description of your issue and concern in the box provided, then click Continue.
5. Sign in to your Intuit account, select Continue, and then Continue with my account.
6. You'll receive a single-use code in your email; enter the code and select Continue.
7. Select Have us call you.

Our customer service hours for Plus subscriptions are from 6 AM to 6 PM PT on weekdays. Enterprise support is available any time, any day.

Furthermore, I’m sharing these valuable articles for a detailed overview of our policies regarding QuickBooks Desktop service discontinuation and cancellations:

• QuickBooks Desktop service discontinuation policy
• QuickBooks Desktop cancelation policies

Additionally, I've included these guide resources that offer practical references for handling your data as you continue to manage your business:

• Back up your QuickBooks Desktop company file
• Export, import, and edit IIF files

You're always welcome to reach out in this Community forum with any inquiries or concerns regarding your account. Thank you for being a valued part of the QuickBooks community. We wish you and your business continued success.

If the ACH payment that needs to be refunded was applied to an invoice, how do you create the refund so that the balance will be due on the invoice? I have a customer that paid more than the deposit upfront and wanted the money back until the actual due date. So, I refunded the money, but we need to show the balance due on the invoice. Does that make sense? 

I can help you create a refund for an overpayment and show the balance due in the QuickBooks Online (QBO) invoice, @Reannabee. 

When the customer overpaid the amount on their invoice, we can refund them by creating an Expense or a Check. I'll guide you through the process:

1. Click the +New button
2. Choose Expense or Check.
3. Select the customer you want to refund from the Payee ▼ dropdown.
   
   
   
   
4. From the Payment account ▼ dropdown, select the bank account where you deposited the overpayment.
5. On the first line of the Category column, select Accounts Receivable.
6. Enter how much you want to refund in the Amount field.
7. Fill out the other fields as you see fit, then select Save and close.

Then, we need to link the refund to the customer's credit or overpayment. Here's how:

1. Click the +New button
2. Select Receive payment.
3. Choose the same customer you used for the check or expense when recording the refund.
   
   
   
   
4. Fill out the other fields as you see fit.
5. In the Outstanding Transaction section, select the checkbox for the Expense or Check you created when recording the refund. If you have automation to apply bill payments turned on, this step is done for you.
6. Make sure the payment is equal to the open balance, then select Save and close.

Refer to this article for details: Record a customer refund in QuickBooks Online.

Furthermore, you may also want to create and apply credit memos instead of a refund in QuickBooks Online. If some customers prefer getting a credit, they can use it to reduce the balance on their next invoice.

The Community team is always around if you have more questions about managing your invoices or any QuickBooks-related concerns. Please leave a reply below, and we'd be glad to assist.