yea 

Hi Michele_rene,

I can see that this is an old thread. Do you have a question related to the topic they brought up above? You can be as detailed as you want. We'll be happy to help.

Did the step by step instructions...the problem is the system request a confirmation that is being sent to the old phone number that is no longer is use or dis-connected

I can see how important it is to update your phone number, PHDllc. 

I have another option that might enable you to change it successfully. You can fill out a form and send a request to our back-end team. Here's an article you can refer to accomplish the task: I lost access to my phone form.

If you'd prefer, you can also reach out to our Payments Support team for assistance with this change.

Let me know how it goes by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

I need a form they forgot to send to change a phone number. I've been trying to get this done for two months.

I understand this wasn't easy for you, SS86.

I know how challenging it is since this hasn't been resolved for almost two months. Normally, the requested form to change the phone number is sent within 24-48 hours.

I recommend contacting our Merchant Support to obtain the form. They have the resources to access your account and assist you in updating your contact details.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat with a support expert.

For your reference, you can visit this link to know their contact number and support hours: Contact Payments Support.

In addition, I've provided this link if you need to give users access to QuickBooks Payments so they can process payments: Add users to QuickBooks Payments.

If you need anything else other than this, let us know. We're always available to help you.

I need change my phone number, i can receive the verification code.

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It's great to see you here in the thread, @Myaccllc.

Know that the Community Team aims to provide accurate resolutions to help our customers address their queries. That said, can you tell us more about your concern? Do you need to change the phone number of your merchant account because you're unable to receive the verification code?

Please don't hesitate to comment below or visit us here in the Community space so we can help you. Take care, and have a nice day!

I am being told by QB that I cannot change the name of the principal on the merchant services account because I can't access the code from the phone number.  This person has not worked for us in over 3 years and we do not have access to her phone number.  I'm not sure how she was even able to open the account in her name instead of the owners name to begin with.   Is this correct?

I have another way how you can change your phone number for the Primary Principal to be able to access the code, Dordor.

You can use the account recovery form to request access to your phone number. Please know you can only make changes to your Intuit Account for security reasons. To do so, follow the process below:

1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
2. Fill out the form below with your info, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

In connection to this, know the different types of user roles for your payroll products. For more information, check out this article for reference: Change Your Primary Principal, Payroll Admin, Or Other Paroll Contact.

You can also learn how you can change your addresses, bank account, and other business information for QuickBooks Payments to update your account. Go through this article for your guide: Update Business And Account Information For QuickBooks Payments.

Let me know if you require additional assistance when updating information about the Primary principal. I'll be here to help you as always.