invoice delivery issue

Thank you for letting me know and offering a solution!

You're welcome, @jwruck. It's always our pleasure to help.
 

If you need assistance or have issues regarding your account, please let us know.

The Community is always willing to help.

Take care and enjoy the rest of your day!

I have also found that if it is a recurring invoice, I can go to the customer and resend it.  It usually goes through from there, for some reason.

I'm having the same problem.

Thanks for joining this thread, ckamp.

We're aware of the issue and our Engineering Team is still working to find a permanent fix with invoices not sent to customers.

For now, you can follow these temporary solutions I've outlined below.

• You can save your invoice as a PDF and send it via email through your business or other email address.
• You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the send with Gmail feature to send invoices from your own address.
• You can save your invoice as a PDF, print it, and send it to your customer via mail.

If you want to receive updates regarding the issue, I recommend contacting our QuickBooks Online Team. They'll add your account to the investigation and send updates via email.

Once your customers pay what they owe, you can record the payment in QuickBooks. Check out this article as your guide: Learn how to receive and record invoice payments in QuickBooks Online.

Let me know if you have additional questions by commenting below. I'll be right here to answer your concerns.

Yes we have been having this issue for some months now,  it appears to be getting worse.

Issues happening in a random way and with customers who we have had no issues with in the past.

Quickbooks support fairly unhelpful... some suggestions included 'sending customers a screenshot' or 'posting a printed copy to the customer' ! 

This issue is a worry for some obvious reasons... impact on cashflow, quickbooks users reputation with their own customers... etc etc.   However Intuits approach to this issue is even more of a worry.... is our data safe?  Could we be put in a position where our data is inaccessible or lost?  I have to say I'm really seriously worried about our reliance on this service which seems more and more fragile. 

Hello there, @BuxtonPudding. I see that this is a duplicate post,

My colleague, @GeorgiaC already responded to your previous post about this, I'd be happy to route you to see the response. You can click the link below to see the response.

https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-bounced-emails-and-de[…]-issue-whe...

If you have any additional QuickBooks-related concerns, feel free to click the REPLY button on the link that I've provided above.

I am having the same issue? Please can someone look into this?

This is now affecting my business also.  After doing a quick search I find that this issue has been occurring since February!!!  I find it completely unacceptable that it's taking this long to figure out the code issue, while still being charged full price for faulty service.  This is creating extra work/time and none of use are being compensated for this service failure.  Love how you continue to pop up adds on additional services you want us to subscribe to when you cannot even fix the problem with the base service.

Even Microsoft isn't this bad at fixing their software 

@briyoc 

Consider having a 3rd party connector for the time being. Their specialists are standing by to onboard your needs to send your invoices and connect it to your QB Payments account.

Otherwise, explore another brand to migrate your data and purchase a 3rd party conversion service if required.

Is there a way to clear the "Needs Attention" alarm with the red stop sign and exclamation point?

Hi kevin43,

I'm here to share details about the Needs Attention alarm.

If the notification shows on the Dashboard, there's currently an investigation about it. That said, I'd suggest reaching out to our Phone Support team so we can add you as one of the affected users.

Here's how to contact us:

1. Click the ? Help icon.
2. Under Assistant, enter Talk to a human.
3. You may enter Clear Needs Attention alarm as your keywords.
4. Select No.
5. You can choose how you'll want to contact us.

If it's not on the Dashboard, can you share more details on where you see it? You can also add a screenshot.  I want to ensure we're on the same page so I can provide the correct solution

You can also visit our Help page for more resources on managing your QuickBooks Online account.

I'm just a post-away if you have other concerns about QuickBooks.

What is a stable alternative to QBO?  

why does this say solved? This crap is not solved. We do not have the capacity to hire another person to deal with the workarounds at our volume.

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@teammodul wrote:

What is a stable alternative to QBO?  

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@teammodul 

We may share some options to explore. Contact us in private for details.

I wish I knew.  We have had more problems in the past few years and it is very frustrating.

We have been affected by this for the last three months with a long term client who has so far received the invoice emails fine, despite the "delivery issue" notification. In one case a repeat send cleared the issue within QB online, though the client did receive multiple email copies. Another month the repeat send did not clear the issue within QB, though the client again received multiple copies.

While this continues to be unreliable, we currently therefore have to send PDF copy and/or call the client to ensure they have received the email, which as a one-off isn't too bad, but doing it every month not only wastes time but more importantly looks unprofessional. This is NOT a "solution", it is only a workaround while we wait for this to be resolved.

Hi Quickbooks,

I have had the same issue for about 3 months including 2 out of 3 invoices sent this morning.

Has a fix been applied yet?

Hello there, @neverred. I appreciate you for letting us know that you're one of the affected users about bounced emails when sending invoices or reminders to customers in QuickBooks Online (QBO).

I'll gladly share the update of the said investigation and guide you with some workarounds so you can send your invoices and manage customer transactions in QBO accordingly.

For the time being, based on our records, the investigation about bounced emails when sending invoices or reminders to customers in QBO is still open and in progress. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can send your invoices and reminders in no time.

In the meantime, you can follow any of the workarounds below so you can send invoices:

• Save your invoice as a PDF and send it via email through your business or other email address.
• Send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the send with Gmail feature to send invoices from your own address.
• Save your invoice as a PDF, print it, and send it to your customer via mail.

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide INV-72595 as your reference. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback).

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing and customizing invoices using QBO: Organize invoices and payments for QuickBooks Online. 

We appreciate your patience regarding this matter. Please keep me posted on how it goes in the comments below. If you have other concerns about managing invoices and payment transactions in QBO, I'm always ready to help. Take care, and I wish you continued success, @neverred.

We've been limping along with this issue with several months now.  Is there an estimated date for fixing this issue?

I can imagine the hurdle you've been through dealing with this invoice delivery issue, itsbotime.

Let me make it up to you by ensuring you'll be added as one of the affected users.

As of now, the investigation about bounced emails is still ongoing. We don't have a specific timeframe on when this gets resolved. I'd recommend contacting our QuickBooks Support Team so you'll receive updates.

I'd also suggest following the workaround shared by Rea_M to send invoices.

To ensure all the necessary information is added to your invoices, I encourage checking out this article: Customize Sales Forms.

We appreciate your patience on this matter. Please know that we're determined to get this resolved.

I have been having difficulty for months with my invoice being delivered!!!   We pay far too much money to be continually plagued with this issue.   It is time to get this fixed.   Yes, I know all about copying the link and sending via email but REALLY!!!!!! GET it Fixed or we will be taking our business elsewhere.   

Sue Comfort 

Glitch after glitch after glitch...the software is starting to perform terribly...you get one thing sorted and something else takes its place or just piles on to other problems. I don't know whats more irritating. the glitches or their upbeat rosy replies. Who's got the amount of time needed to be googling answers, or ringing the customer support on a regular basis, when you're running a business. This is way overpriced for what you are getting...Its time to look for other options.