Is anyone having issues with quickbooks mobile deposit?

Hi there, Kyzer. I'm here to help you troubleshoot the issues you're experiencing with mobile deposits in QuickBooks.

To better understand the situation, could you share a few details about the specific challenges you're experiencing with the QuickBooks mobile check deposit feature? This information will help me provide you with an accurate solution.

If you're unable to make mobile deposits entirely, let's work together to reset the app's data and refresh its settings for optimal performance.

For iOS

1. Tap Settings, then locate General.
2. Select iPhone Storage, then QuickBooks Online app.
3. Press Offload App.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Pick Settings, then Refresh Data.
3. Hit YES to confirm.

Once refreshed, restart your mobile phone and check if the issue persists. If it does, we can proceed with uninstalling and reinstalling the app.

If you meant something else, please feel free to clarify your concerns.

I'm always here for you whenever you require further help. Please click the Reply button below, and I'll get back to you.

Hi there, Kyzer. 

Just checking in to see if the solution we shared worked for you.

Please let us know if everything is now working smoothly or if you're still experiencing any challenges.

We’ll be glad to assist further if needed.

Yes I can’t make a mobile deposit. It keeps saying oops something isn’t right. The checks can be depositing in to other accounts though and when I spoke with quickbooks customer support they said there is a glitch in what’s printed on the check and the image being sent. However on my end the image is correct but apparently it’s not transmitted correctly. This is very frustrating!  

This solution hasn’t fixed my issue. This is the same troubleshooting the customer service rep had me try and she finally just said there isn’t anything else she can do. That’s all the workarounds she has for this issue. What kind of a response is that? 

Hello there, Bee13. Dealing with mobile deposit issues can take some effort, especially after the troubleshooting. As the issue remains unresolved, a closer examination of the check image or your account may be necessary.
 

I'd recommend reaching out to our QuickBooks Live Expert support team again for further assistance from a specialized team. They can dive deeper into the issue and work with you to explore solutions. Here's how:
 

1. Navigate to the Help menu.
2. Select the Search option and type contact support.
3. Click the Contact Us tab at the bottom.
4. Enter a short description of your concern.
5. Choose a way to connect with us.

You can also check their support hours to contact them at a convenient time.

If you have further concerns about QuickBooks, you can use the Reply button below. We're here to help.

Yes, the Mobile Check Deposit feature has been missing from my Quickbooks App for over a week. I raised a case over a week ago and still not resolved. The support agent told me it is a general issue and is being addressed and that I would’ve kept informed via my email. Had not had any updates on the issue, so any insight would be much appreciated.

Hi there, @RJCAV. You can reconnect with our QuickBooks Online Live Support team again to get this taken care of and receive updates regarding the progress of your case.

For guidance on connecting with our support team and details about their availability, please visit this article: Get help with QuickBooks products and services.
 

Feel free to click the Reply button if you have other questions about QuickBooks. We're happy to help.