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scottkeen
Level 3

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

Is there limit to how much I can accept in QuickBooks Payments (Merchant Services) from my customer when they pay by ACH Bank Transfer or Credit Card through QuickBooks Payments online? I send out my invoices from QuickBooks Pro Desktop if that matters.

 

Is there a limit per transaction, per day, or per month?

 

How do I find out what are the limits and how can I get them increased?

 

Thanks,

Scott

Solved
Best answer May 06, 2020

Best Answers
RCV
QuickBooks Team
QuickBooks Team

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

Let me share some information about the Payment limit and route you to the right support, scottkeen.

 

Some QuickBooks Online (QBO) Payments users have a limit of how much they can get paid online for both ACH Bank Transfer or Credit Card in a 30-day rolling period. When you reach the processing limit, customers won't be able to pay online until your limit opens up again as time goes by. However, you can still get paid with cash or checks.

 

You can contact our QuickBooks Payments Team to check on how much the limit you have to get paid online. They'll pull up your account in a secure environment and provide you details about this one. 

 

Here's how:

 

  1. Visit: https://community.intuit.com/browse/payments-contact-us.
  2. Choose the specific Merchants Service product you're using.

To learn more about the payments limit, check out this article: Online payments and processing limits. If you need to increase your limit, just go to How do I increase my limit? section to process your request. 

 

I've got a link here that provided you with articles about managing QuickBooks Payments: https://quickbooks.intuit.com/learn-support/en-us/merchant-services/07?product=QuickBooks%20Payments.

 

Feel free to reply to this post if you need a hand with receiving payments via QuickBooks or any QuickBooks Online related. I'll be here to help. Keep safe and healthy.

View solution in original post

6 Comments
RCV
QuickBooks Team
QuickBooks Team

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

Let me share some information about the Payment limit and route you to the right support, scottkeen.

 

Some QuickBooks Online (QBO) Payments users have a limit of how much they can get paid online for both ACH Bank Transfer or Credit Card in a 30-day rolling period. When you reach the processing limit, customers won't be able to pay online until your limit opens up again as time goes by. However, you can still get paid with cash or checks.

 

You can contact our QuickBooks Payments Team to check on how much the limit you have to get paid online. They'll pull up your account in a secure environment and provide you details about this one. 

 

Here's how:

 

  1. Visit: https://community.intuit.com/browse/payments-contact-us.
  2. Choose the specific Merchants Service product you're using.

To learn more about the payments limit, check out this article: Online payments and processing limits. If you need to increase your limit, just go to How do I increase my limit? section to process your request. 

 

I've got a link here that provided you with articles about managing QuickBooks Payments: https://quickbooks.intuit.com/learn-support/en-us/merchant-services/07?product=QuickBooks%20Payments.

 

Feel free to reply to this post if you need a hand with receiving payments via QuickBooks or any QuickBooks Online related. I'll be here to help. Keep safe and healthy.

View solution in original post

Fiat Lux - ASIA
Level 15

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

@scottkeen 

Consider having addtional 3rd party payment service as your backup. There is no subscription fee and you may utilize them anytime.

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

 

SRCustom
Level 1

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

How do I go about finding my individual transaction limit?  Neither Support Chat nor Support Phone could help me with that.

Catherine_B
QuickBooks Team

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

Hi there, SRCustom.

 

I can provide information about the limit of how much your customers could pay you using QuickBooks Online Payments.

 

The number of online payments you've taken in the past 30 days depends on the processing volume of your customers. While the Community space is unable to look into your account, you can reach out to QuickBooks Payments Support Team to know more information about processing limits. They can also review if you've reached your limit. 

 

Feel free to use these links for more details about processing payments in QuickBooks:

 

I'm always here to help if you have any other concerns or questions. I'll get back to you as soon as I can. Have a great day!

SRCustom
Level 1

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

Yeah...  that was the same chat link I went to to begin with.  "Anthony" was able to tell me my monthly limit ($10K), but was clueless as to what my single,  individual transaction limit was.  When he couldn't find it, he just bailed the chat.

 

I then went to phone support.  And "Tina", while polite and willing to help, could only help me with the monthly figure.  (Again, $10K).  But like "Anthony" on chat, she had no idea how to find the individual transaction limit.

 

Is there a support line link or phone number of a supervisor I could call who would know how to find this out?

LeizylM
QuickBooks Team

Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

Hello, SRCustom. 

 

I appreciate you for letting us know your experience when contacting our phone support. I want to make sure you get the right support who can help you find the individual transaction limit.

 

Here's how to get in touch with them. 

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

You can reference this link for more details: Contact Payments or Point of Sales Support

 

To ensure that we address your concern on time, you can check our available hours when contacting our support.

 

Feel free to let me know if you have further concerns with QuickBooks. I'm always here to help. Have a nice day!

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