Is there a Payment Limit I can accept for ACH Bank Transfers and Credit Cards?

@scottkeen 

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How do I go about finding my individual transaction limit?  Neither Support Chat nor Support Phone could help me with that.

Hi there, SRCustom.

I can provide information about the limit of how much your customers could pay you using QuickBooks Online Payments.

The number of online payments you've taken in the past 30 days depends on the processing volume of your customers. While the Community space is unable to look into your account, you can reach out to QuickBooks Payments Support Team to know more information about processing limits. They can also review if you've reached your limit. 

Feel free to use these links for more details about processing payments in QuickBooks:

• Find out when QuickBooks Payments deposits customer payments
• Take and process payments with QuickBooks Payments

I'm always here to help if you have any other concerns or questions. I'll get back to you as soon as I can. Have a great day!

Yeah...  that was the same chat link I went to to begin with.  "Anthony" was able to tell me my monthly limit ($10K), but was clueless as to what my single,  individual transaction limit was.  When he couldn't find it, he just bailed the chat.

I then went to phone support.  And "Tina", while polite and willing to help, could only help me with the monthly figure.  (Again, $10K).  But like "Anthony" on chat, she had no idea how to find the individual transaction limit.

Is there a support line link or phone number of a supervisor I could call who would know how to find this out?

Hello, SRCustom. 

I appreciate you for letting us know your experience when contacting our phone support. I want to make sure you get the right support who can help you find the individual transaction limit.

Here's how to get in touch with them. 

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can reference this link for more details: Contact Payments or Point of Sales Support. 

To ensure that we address your concern on time, you can check our available hours when contacting our support.

Feel free to let me know if you have further concerns with QuickBooks. I'm always here to help. Have a nice day!

Is there a "No Limit" per amount of ACH transactions/ACH payments?

Hi there, emericaskate0707.

As mentioned by my colleague above, some QuickBooks Online (QBO) Payments users have a limit of how much they can get paid online within a 30-day rolling period.

Once you reach the processing limit, your customers won't be able to pay online until your limit opens up again. Although, they can still be able to pay through cash or checks.

You can contact our QuickBooks Payments Support Team so they can check your account securely and provide more details about your processing limit. Before doing so, please review our support hours guide to ensure your concern gets addressed right away.

I also added these articles for additional resources while processing payments in the future:

• Merchant services enable credit card and eChecks processing
• Process payments in the Merchant Service Center

Comment back below if you need more help in managing customer payments or any QuickBooks-related concerns you may have. Have a good one.