cancel
Showing results for 
Search instead for 
Did you mean: 
cassandrafish3
Level 1

Multiple vendors with same direct deposit bank account issues

I have multiple vendors who sell their AR to factoring companies, some of these vendors use the same factoring company so in effect I have unrelated vendors who have the same direct deposit bank account. Twice now I've had a vendor begin selling their AR after we've already worked together. I've edited their direct deposit bank account from their business checking account to their factoring company's account. When I've done this, I get an email from Intuit telling me I've changed a vendor's bank account from X to Y. The problem is it's not the vendor I actually changed, it's a different vendor who uses the same factoring company. The first time this happened I called Intuit and they told me not to worry about it. Then when I went to pay the vendor the funds went into the wrong bank account. Nobody at Intuit card or helped, I spent hours on the phone with them and got nowhere. They told me that since I had built the vendor bill before changing the bank account, the funds were routed to the old bank account, even though I hadn't initiated payment yet. I've never heard of or come across this before. I could not get them to understand or care about the fact that I got an alert about a vendor I didn't make changes to. The situation has come up again where I changed the direct deposit account and got a notification for a different vendor and I am so concerned about the funds going to the correct account that I think I have to build in a workaround and just open a new vendor account to ensure the funds go to the correct bank account. Has anyone had this issue before? Any ideas on long term solutions?

3 Comments 3
Maybelle_S
QuickBooks Team

Multiple vendors with same direct deposit bank account issues

I want to ensure this is taken care of, @cassandrafish3.

 

We can check the vendor's profile and see if the email entered is correct. If the same thing happens, I suggest reaching out to our Customer Support Team. This way, we can pull up your account in a secure environment and see the cause of the problem.

 

Here's how:

 

    1. Go to the Vendors menu.
    2. Select Vendor Center.
      4.PNG
    3. Choose your vendor.
    4. In the Address Info tab, check the email.
    5. Hit OK.
      5.PNG

 

I've also included a couple of detailed resources about working with payments which may come in handy moving forward:

 

 

I'll be here to help if you have additional questions about vendors. Take care.

cassandrafish3
Level 1

Multiple vendors with same direct deposit bank account issues

@Maybelle_S , How would ensuring their email address is correct help at all? Your links don't pertain to my issue at all. 

 

As I said previously, I contacted QB support many times, nobody cares or even understands what I'm talking about. That's why I'm hoping posting here will help. 

ZackE
Moderator

Multiple vendors with same direct deposit bank account issues

Thanks for following up with the Community, cassandrafish3.
 

Since I'm limited on what I can see with your account, and you're saying that when you update a vendor's direct deposit account, it changes a different vendor's deposit account, you'll need to continue getting in touch with our Customer Care team.
 

They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:

 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.


     
  2. Click Contact Us.


     
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.


     
  4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have an awesome day!

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up