Payment processing temporarily on hold.

We are glad to have you in our Community space, @hello-moonlighta. I would like to extend our gratitude for bringing to our attention the unsuccessful payment and let me share insights on why the funds are on hold in QuickBooks.

We usually place a transaction or account on hold to protect both you and the payee while it is being processed. There may be times when additional documents are required to complete a review and release payments.

You may Sign in to the Merchant Service Center any time you need to check the status of customer payments. If you see the word "Withheld" in the Method column, that payment is on hold, and we're reviewing it. 

An email notification is dispatched whenever a transaction is placed on hold or canceled. The notification contains detailed instructions on how to resolve the hold. It is recommended that you thoroughly check your Spam folder to see if the email has been redirected there. For more information on this matter, please refer to the linked article: Why Are My Funds on Hold?

I'd also recommend reaching out to our QuickBooks Payments support team. They can get more details from you to verify the status of your account and check why it was closed or put on hold. 

Here's how to reach out to them: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Pick or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

For more details, see this article: Contact Payments or Point of Sale Support.

I am pleased to share with you some valuable resources that can assist you in verifying when QuickBooks deposits payments from your customers into your bank account and answers to the most frequently asked questions about payments:

• QuickBooks Payments FAQ
• Find Out When QuickBooks Payments Deposits Customer Payments

Please feel free to contact me if you require any assistance while processing payments or if you have any other concerns regarding QuickBooks. I would be more than happy to assist you in any way possible. Have a great day.

Were you able to get this resolved?  I'm having the same issue.

Hello sadang627,

I'm here to make sure your issue with payments gets resolved in no time.

As my colleague shared above, to ensure the protection of your payee and yours, the system placed your account on hold. We periodically review payments to ensure everything is alright.

Whenever the payment is on hold, we'll send you an email that has specific steps to fix any issues. You may also sign in to the Merchant Service Center to check the status of the payment.

If you already performed what's indicated in the email, you may reach out to our payments support so they can guide you further. You can follow the steps shared by my colleague above to contact our team.

Furthermore, you can pin these articles that have information about payments:

• QuickBooks Payments FAQ
• Find Out When QuickBooks Payments Deposits Customer Payments

Keep me posted whenever you have concerns about deposits.

It's not the payment that's on hold.  It states that the "payment processing" is temporarily on hold (see image below).  Any manually keyed in credit cards give this error.  Paying the invoice with the link seems to work, but we have customers who call and pay over the phone

Thanks for clarifying and providing the screenshot, sadang627.

I've checked our records and haven't seen any similar issues like yours. The Payment processing temporarily on hold error in QuickBooks Online (QBO) typically occurs when there's a temporary issue with the payment processing service, such as maintenance, server problems, or other technical issues.

I recommend contacting the Payments Support Team so they can check your account securely and further investigate the problem.

You can also directly chat with us through this link: QuickBooks Payments Chat Support.

I've added this resource to help track down and move payments to Undeposited Funds so they'll show in your bank deposit: Find missing payments you want to deposit in the Bank Deposit window.

Keep me posted if you need further assistance handling your payments in QuickBooks. I'm always here to help.