proir amounts paid total disappear on progress billing invoices

Greetings, @Dm7420.

I’m here to help you look for those amounts in your QuickBooks Desktop (QBDT) software. I got some steps we can perform to get to the bottom of this.

There’s a possibility those priors payments were deleted or edited. Thus, it doesn’t show in your progress billing invoices. Let’s run the Audit Trail report and check who made those changes in your company file. Here’s how:

1. Go to the Reports menu.
2. Select Report Center.
3. Type in Audit Trail.
4. Select the Audit Trail report and click Run to view it.
5. You can also click the Customize Report button at the top bar and personalize the report to show the date you need.

If the transactions were deleted, click on it and Create a copy. If they were edited, click on it and enter the correct information.

However, if there are no changes made, I recommend running the Verify and Rebuild utility tool. This identifies and resolves most data issues in your company y file.

To track your progress invoices efficiently, I suggest running the Job Progress Invoice vs. Estimates report. This will show you how much you invoice for each estimate.

You can also utilize this report as future guidance: Export reports as Excel workbooks in QuickBooks Desktop. This can walk you through the steps on how to access your reports outside QBDT

I’ll be around if you have other follow-up questions about your progress invoice. Tag me in your reply and I’ll get back to you as soon as I can. Keep safe.

Thanks Jose for your quick response.  Unfortunately, it did not solve my problem.  The audit trail was not anything I found too helpful.  Showed on two occasions the amounts were changed on an invoice line item and then changed back.  All after the payment was posted on the invoice.  I have tried to repost the payments but it didn't work either.  I printed the invoices at the time I created them and they are correct.  Even after the payments were posted, they were correct.  Rebuild report was minor in the "To do list" area.  Not my problem!  The verify data did not show any problems at all.  Back to square one.  Any more thoughts?

Thanks for getting back, Dm7420.

The Audit Trail report should be able to tell us whether the payment was deleted or not. Also, the Verify and Rebuild process will verify the condition of your company file.

If there is no history that the payment was created or the company file is damaged, there's a possibility that you have opened a backup file that doesn't include the recorded payments.

We have two ways to get the payments back. We cando either of the following:

• Reenter the payments manually
• Restore the most recent backup file. You can follow the steps in this article to locate the most recent backup file: Company file is missing or cannot be found.

Once you've found the recent backup file, you can restore it and review the recorded transactions: Restore a backup of your company file.

You can also contact our Customer Care Team within support hours if you need more help in locating your backup file. Here's a link to reach them: Contact QuickBooks Desktop support.

Let us know if you need anything else.

Its how QuickBooks online works and they need to stop doing it and give us real progressive billing feature. if the line item is fully billed - it will not show up on next progressive billing and disappear completely from the invoice. This is crazy and needs to be fixed.