QuickBooks Merchant Services

Christies_Photo · ‎July 11, 2022

Dear QuickBooks Community,

We are contemplating switching over to the QB Merchant Payment Service where our customers can pay their invoices with a credit card with a link from their invoice. We are QB Desktop Enterprise users, and use a 3rd party as our merchant services provider. I have called QBs, but they could not answer some questions, so here I am.

I am interested in learning what other companies are doing it and how.

From my conversation with QBs, I learned that there is a transaction fee per transaction and a % that comes off the invoice. If customer A is paying their invoice for $100, and the merchant fees (let's say 3%) get taken off as the customer pays, how do I process that fee? The customer would never be able to pay the full invoice. I don't want my customers to see a line item on their invoice that says credit card fees. Credit card surcharges are illegal in a few states. We happen provide services in Colorado, which is such a state. I know that some people get away with calling it a convenience fee. But I don't think that will hold water with any of our long time customers.

So how do you manage this in QuickBooks for your business?

Thank you.

BigRedConsulting · ‎July 11, 2022

RE: If customer A is paying their invoice for $100, and the merchant fees (let's say 3%) get taken off as the customer pays, how do I process that fee?

The payment and the fee are two different transactions.

Record the payment of $100, as usual and apply it to the invoice.

Later, when you are charged a fee, record that fee. Using the QB Merchant service, you can have the fees taken out each day or once a month - which is much easier to deal with.

- Where the fees are daily, they are added as negative line item to each batch/deposit

- Where the fees are monthly and not connected to a daily deposit, they're added to your bank register as a payment.

View solution in original post

BigRedConsulting · ‎July 11, 2022

RE: If customer A is paying their invoice for $100, and the merchant fees (let's say 3%) get taken off as the customer pays, how do I process that fee?

The payment and the fee are two different transactions.

Record the payment of $100, as usual and apply it to the invoice.

Later, when you are charged a fee, record that fee. Using the QB Merchant service, you can have the fees taken out each day or once a month - which is much easier to deal with.

- Where the fees are daily, they are added as negative line item to each batch/deposit

- Where the fees are monthly and not connected to a daily deposit, they're added to your bank register as a payment.

DRPEPPER12 · ‎July 22, 2022

DO NOT GET QUICKBOOKS MERCHANT SERVICES. I sent them the information to set up a merchant service account on June 16, 2022. Merchant services set up the account with a merchant ID# for a company that was closed 3 years ago. It was their mistake. To get it corrected took me over two weeks to get a correct merchant account set up. I was on the phone with merchant services almost every day. There was a deposit put into the account. It is now 7/22/2022, and I still have not gotten the deposit. I have sent all the information they requested. The information was turned down because it was sent in black & white. I took me 3 phone calls at 2 hours each to find out i need color copies. The problem is that I need to access the wrong company(which is out of business), so that I can correct the information on the wrong company. To do this, I need an access code sent to the phone. The phone line is disconnected. I have spent the last two weeks trying to get the phone number changed. I need to prove that I am the owner of the wrong company, this is very difficult because the company is out of business. Merchant services said I had to have the owner of the wrong company contact them. I did that, but it was not enough. Then merchant services tells me they want more information, but does not tell me what is wrong, with the information I sent. I think I fixed it, but have still not gotten my deposit. This is merchant services mistake, and I cannot get them to fix it. I asked to be connected to a supervisor, there are none. AGAIN do not use this service

WS500 · ‎September 26, 2022

May I asked who you went with? I am looking for a merchant service that integrates with QB but also don't want to use QB.

Thanks!

BrendonD · ‎September 27, 2022

I can help you with that. What is your email address? I'll send you some info.

BrendonD · ‎September 27, 2022

I can help you with that. what's your email address? I'll send you some info.

Fiat Lux - ASIA · ‎September 27, 2022

@WS500

Are you running a B2B or B2C company?

NotAhappyQCustomer · ‎November 03, 2022

There is no way to do this except to bill the customer on the invoice, either separate line item or build into your invoice cost.

We have had QB Merchant Service for 7 years and never had a problem until we were a victim of some Major Fraud. I have spent the last 3 days, at least 3 hours each day, speaking to someone. The "service" rep has no authority, so they have to send messages to the "next tier supervisor," thus the wait for a response. After waiting all this time, All I am told is to wait on the email I will get and provide information "there!" I have to call them again in the morning and I am DREADING it! After we get all of these fraudulent transactions clear, we definitely will be finding another merchant provider, probably with our bank. Poor, Poor Customer Service!

Hermans · ‎November 07, 2022

Good morning. Over a week ago, our Merchant Services Intuit stopped connecting to our Enterprise 22.0 version. Customers may pay invoices on line but it does not filter thru to QB. We have been on the phone with QB support for over 18 hours and they are still not sure how to correct the problem. I hope it's an easy fix and it's just being over looked by QB support. The funds are in the bank, I just can't get QB connected to our merchant services account. There has been no change in any of our accounts. We did upgrade to the Diamond edition in May 2022 but this is the first time we are experiences these issues. Any suggestions as to how we can get Intuit connected again to our QB. Thank you for your assistance.

SOS Plowing · ‎January 20, 2023

Does anyone have a way to pass the merchant fees for credit cards on to the customer automattically?

Thanks,

Matt

BigRedConsulting · ‎January 23, 2023

No, there's no way to do that. Among other things, the fee isn't actually known until you charge the card and then usually not even until you get your monthly statement can the fee be worked out for a particular charge - if even then. I don't think my merchant account statement has the detail to figure that out.

However, you could add an estimated amount to your sales transactions. Some sort of standard rate like "3%".

SDStaceyFry · ‎February 09, 2023

I have the same question, can you assist me?

ChristieAnn · ‎February 09, 2023

Thank you for visiting the QuickBooks Community.

Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, could you please tell me what your specific concern is so that I can assist you further and solve your problem? I appreciate you for sharing further information so I can present an accurate resolution.

I'm adding this article to view different details on how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Please don't hesitate to comment below and add extra details about your concern. I'm always around to help, SDStaceyFry. Have a great day!

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