QuickBooks Merchant Services

DO NOT GET QUICKBOOKS MERCHANT SERVICES.  I sent them the information to set up a merchant service account on June 16, 2022.  Merchant services set up the account with a merchant ID# for a company that was closed 3 years ago.  It was their mistake.  To get it corrected took me over two weeks to get a correct merchant account set up.  I was on the phone with merchant services almost every day.  There was a deposit put into the account.  It is now 7/22/2022, and I still have not gotten the deposit.  I have sent all the information they requested.  The information was turned down because it was sent in black & white.  I took me 3 phone calls at 2 hours each to find out i need color copies.  The problem is that I need to access the wrong company(which is out of business), so that I can correct the information on the wrong company. To do this, I need an access code sent to the phone.  The phone line is disconnected.  I have spent the last two weeks trying to get the phone number changed.  I need to prove that I am the owner of the wrong company, this is very difficult because the company is out of business.  Merchant services said I had to have the owner of the wrong company contact them.  I did that, but it was not enough. Then merchant services tells me they want more information, but does not tell me what is wrong, with the information I sent.  I think I fixed it, but have still not gotten my deposit.  This is merchant services mistake, and I cannot get them to fix it.  I asked to be connected to a supervisor, there are none.  AGAIN do not use this service 

May I asked who you went with? I am looking for a merchant service that integrates with QB but also don't want to use QB.

Thanks!

I can help you with that. What is your email address? I'll send you some info.

I can help you with that. what's your email address? I'll send you some info.

@WS500 

Are you running a B2B or B2C company?

There is no way to do this except to bill the customer on the invoice, either separate line item or build into your invoice cost.

We have had QB Merchant Service for 7 years and never had a problem until we were a victim of some Major Fraud.  I have spent the last 3 days, at least 3 hours each day, speaking to someone.  The "service" rep has no authority, so they have to send messages to the "next tier supervisor," thus the wait for a response.  After waiting all this time, All I am told is to wait on the email I will get and provide information "there!"  I have to call them again in the morning and I am DREADING it!  After we get all of these fraudulent transactions clear, we definitely will be finding another merchant provider, probably with our bank.  Poor, Poor Customer Service!

Good morning. Over a week ago, our Merchant Services Intuit stopped connecting to our Enterprise 22.0 version. Customers may pay invoices on line but it does not filter thru to QB.  We have been on the phone with QB support for over 18 hours and they are still not sure how to correct the problem.  I hope it's an easy fix and it's just being over looked by QB support. The funds are in the bank, I just can't get QB connected to our merchant services account.  There has been no change in any of our accounts.  We did upgrade to the Diamond edition in May 2022 but this is the first time we are experiences these issues.  Any suggestions as to how we can get Intuit connected again to our QB. Thank you for your assistance. 

Does anyone have a way to pass the merchant fees for credit cards on to the customer automattically?

Thanks,

Matt

No, there's no way to do that. Among other things, the fee isn't actually known until you charge the card and then usually not even until you get your monthly statement can the fee be worked out for a particular charge - if even then.  I don't think my merchant account statement has the detail to figure that out.

However, you could add an estimated amount to your sales transactions. Some sort of standard rate like "3%".

I have the same question, can you assist me?

Thank you for visiting the QuickBooks Community.

Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, could you please tell me what your specific concern is so that I can assist you further and solve your problem? I appreciate you for sharing further information so I can present an accurate resolution.

I'm adding this article to view different details on how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Please don't hesitate to comment below and add extra details about your concern. I'm always around to help, SDStaceyFry. Have a great day!

How did you set up an external payment link on QBO invoices?

We've been financially "raped" by QBO's merchant service costs and are changing over to a 3rd party.

Can't seem to find HOW to change the payment link in QuickBooks Online.

Can you help?

The payment link will come from your 3rd party processor and you have to manually add it to the QB invoice. I am a merchant services expert with 16 years of experience. We have a gateway that 2 way sycns with QB Online. Payment links are sent via text or email and will sync with QB when the payment is made. Happy to help. [email address removed]

Matt, i realize that your question is more than a year old, but my company has a way to pass the fee automatically. Happy to help if you're still looking for a solutions. [email address removed]

I acknowledge your sentiments, @MEDMark. I'm here to share some insights on how you can set up an external payment link using a third-party application.

QuickBooks Online's Payment links feature generates a web address where you can request payments from customers. However, there are fees associated when you operate using functionality.

Since you want to create an external link on a QBO invoice, you can use or browse a third-party application that lets you do this. You can follow these steps to find suitable software for you.

1. Open your QBO.
2. Head to Apps.
3. Select Find apps.
4. Look for the app you want to use in the search field provided. You can also utilize the Browse categories dropdown.

If you're having issues when working with your company, you can visit this website as this has different resources you can use in the future: QBO Self-Help Articles.

Please know that you can always get back to this post if you have other questions regarding external payment links. I'll be sure to look into it.

I have the link from our third-party processor. I just don’t know how to get it encoded into our clients invoices so that when they get the invoice, they click on that and go to our third-party merchant service company to pay their bill there and not through QuickBooks anymore.

Any step-by-step instructions of how to do it? 

Hi there, @MEDMark. I'm glad you found a third party to process your client's invoice payments. 

To encode the payment link to your client's invoice, you can add it to the "Message to the customer on" field, and in the email. I'll help you how.

Please know that the link will show as a regular text, not in an underlined text. However, it's totally clickable and will redirect your customer to the third-party processor's payment portal.

Feel free to follow these steps:

1. From the Gear icon, go to Custom form styles.
2. Look for your defaulted invoice form. Then, click Edit below the Action column.
3. Select Content. Click the third box. From the message field, paste the third-party payment link.
4. After that, go to Emails. 
5. Add the link in the Message to Customer section. You can Preview PDF. If you're satisfied click Done.
6. Then, tap Save and Exit.

You might want to learn about commonly asked payment questions. Check out this article: QuickBooks Payments FAQ.

Leave a comment below if you have additional questions about payments. I'll be willing to help. Keep safe always.

Totally NOT an answer to my question- this is why more & more businesses are moving away from QuickBooks and to other accounting software platforms that offer better services & integrated technologies for a lot less 

Totally NOT an answer to my question- this is why more & more businesses are moving away from QuickBooks and to other accounting software platforms that offer better services & integrated technologies for a lot less