QuickBooks Online Declining Credit Card Payments

I recognize the urgency of getting the issue fixed with receiving payments from your customers, GGLLC. Despite already spending a lot of time on this matter, I appreciate you reaching out to us again.

To get an update on the ticket that was escalated four weeks ago regarding the declined payment transactions in QuickBooks Online, I recommend that you contact QuickBooks Payments Support. They can assist you with your concern about Green Dot Bank.

Additionally, I suggest that you visit Green Dot Bank's official website or contact their customer support directly if you require any help with their services. Their team will be able to guide and support you based on your specific requirements.

Moreover, you can refer to these articles to gain more insight and information:

• Enter and manage bills and bill payments in QuickBooks Online
• Record and make bank deposits in QuickBooks Online
• Bank connectivity

Please feel free to comment below for further assistance or if you have more payment-related questions in QuickBooks Online. I'm always happy to help. Have a great day!

THanks for sharing this information.

Hello, Deversere. 

We in the Community are extremely happy that you were able to find my colleague's post helpful. We're more than happy to help you if you need more assistance.

If you need tips and resources to manage your QuickBooks Online account and finances, feel free to visit our Support page to learn more. This provides information to help your navigation experience be more effective.

Keep us posted if you have other questions or concerns. I’m here to help you out. Take care and have a great day!

Thank you but I have to be honest with you, it's pretty wild for you to read about my experience and then tell me to go and call QB Payments back and Green Dot Bank back as the solution and completely absolve your company of any responsibility for properly handling my issue.  I spent a week on the phone with both of them, 5 different people total, before somebody had the lightbulb go off to escalate a ticket on my behalf but that still wasn't enough for QB to care.  Four weeks later, still no response from either of them.  Tell me you couldn't care less about the little guy without telling me you couldn't care less about the little guy.

As an alternative solution to your suggestion, here's mine:  Please contact people in your office and within your team and network and have somebody call me back with a solution.  It is not my job to beg for your help.  It is your job to help us unlock the full capabilities of your software and make sure that we're able to use the features we pay for.  I did my part.  Now do yours.

Hope, It will be helpful to everyone..

Exact same problem here.  Mind numbing incompetence from customer service at the phone lines.  I had an investigation started for the same problem after 4.5 hours on the phone.  Overnight, I received an email that the investigation had been closed with no resolution.  Now, they want me to try again on the phone from the bottom.  How is this possible? This shows such a lack of respect for customers.  
Did you ever get your situation resolved?

No.  I just opened up Stripe and Square accounts to process payments as well as another bank account at a real bank so i don't have to use any banking/processing provided/offered by QB.  Customer service is trash and the lack of information or fix for this is enough for me to never use them for this stuff.  They're simply a bookkeeper for me now and I have things integrated with it.