I know the importance of reviewing your pending payment transactions in your QuickBooks Online (QBO) account, @lanayalipe. That's why I'm here to guide you in the actions you need to take care of this.
The troubleshooting steps you've performed helped us identify that the issue isn't related to your browser's cache. Since the deposit tab still shows blank, I'd recommend contacting our QuickBooks Support team. They can further investigate the cause of the issue and guide you with a fix.
In the meantime, I'm adding these articles below to learn more about how payment deposits work and when it'll be deposited into your bank account:
Additionally, the QBO app is always in sync with the web version. Any task or information you add in it will show up on the web, and vice versa. That's why even through the app, the transactions aren't showing. To learn more about the benefits using the QBO app, you can check out this article: QuickBooks Online app overview.
Please let me know if you have other concerns. I'm just around to help. Take care always.
