Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I need to give a customer a refund. Can I refund from my QuickBooks account where the funds were initially received/deposited from the customer? Once I process the refund will QuickBooks send the money back to the customers credit card?
Solved! Go to Solution.
It's nice to hear from you, Baked_okc.
I can show you how to handle a refund for a credit card payment.
Yes, it will go back to your customer's credit card. If you use QuickBooks Payment, you can refund customers via the credit card used as long as it's within six months after the sale. I'll show you how.
If it's beyond six months, you can provide a refund through cash or check. For more information, you can review the following articles below to learn more about refunding customers in QuickBooks Online:
Let me know if you have additional questions about the refund. We're always here to help you.
It's nice to hear from you, Baked_okc.
I can show you how to handle a refund for a credit card payment.
Yes, it will go back to your customer's credit card. If you use QuickBooks Payment, you can refund customers via the credit card used as long as it's within six months after the sale. I'll show you how.
If it's beyond six months, you can provide a refund through cash or check. For more information, you can review the following articles below to learn more about refunding customers in QuickBooks Online:
Let me know if you have additional questions about the refund. We're always here to help you.
Ok, I made an initial mistake by not selecting the correct payment method she used which is a credit card. I went back into the refund transaction to correct this and have the money refunded to the customer with my QuickBooks Account where the payment was deposited. I saved and sent to customer but how do I know this has been processed. Will it take a couple of days to return the funds to my customer?
Hello there, Baked_okc.
All transactions made outside needs to be recorded in QuickBooks. You can manually enter your refund while the option to create a direct transactions towards the receiving bank.
If you need help managing your customers and sales, check out this article: Sales and customers.
Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here