@shaw77 

If you are using QBO, explore this one to replace Melio

https://get.veem.com/qb_online

we are desktop. quickbooks apparently has nothing to offer us.

Hello Robert,

The paper check option using Melio was OK when I started using them in 2022.  It was around two weeks for the paper check to arrive via USPO.  However this year is has extended to around a month's time for the check to arrive.  If my paper check vendor does not recieve the check in three weeks I chat with Melio asking for a check stop and refund.  I then just give the vendor a CC on the phone.  The ACH part of Melio is a great solution, however I still have a handfull of vendors who are weary of giving out route and acct numbers.

If you are using Melio, you have 2 options to pay with check

1. Fast checks are sent in 3 days via FedEx,

2. USPS’s regular delivery time is 5-7 days.

If a bill payment is important, I would recommend to choose Fast check option. It costs $20.

https://affiliates.meliopayments.com/pricing

Somehow, Melio got a routing and account number for one of my vendors.  I did not give it to them, the vendor did not give it to them. I had authorized paper check payments. The vendor never got paid, (three separate payments), but the cash left my account and went somewhere.  Where the money went was never provided.

After months on nonsense from Melio support, I got some of the cash back, but not all of it.  Had to"pay" the vendor again.

I wouldn't use Melio for anything.

We have a had a nightmare trying to get our failed payment to be resolved. The funds were withdrawn but the vender did not receave the payment. Ended up sending a check to the vendor.

After 2 weeks of calls with QB we discovered the service is Melio. Many attempts of getting someone at Melio to help but with zero sucsess.  I am very confused as to why QB is so clueless on how the bill pay system works and why it took 2 weeks of calling to finally get someone to inform us that the service is not QB but Melio? 

How can you pay for a bill pay service and not have any customer support? Melio and QB have zero 

At this point I have no idea how to get my funds returned.

Hi there, @Lugnuts. I understand how you feel about trying to get your failed payment. Your concern is totally valid. Rest assured that we'll help you get the help you need. 

Upon checking and reviewing your concern, I can see this is a duplicate post that has already been addressed by one of my colleague. You can access the recommended solution through this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-desktop-bill-pay/01/1357900...

If you require further assistance, please do not hesitate to leave a comment below. Our Community is always ready to assist you. Have a great day!

I have had similar problems for months. You set a payment through Quickbooks, it goes through Melio and never gets paid. And even worse, you have no idea this happened until a vendor contacts you to say they never received payment. It is a terrible system. I have complained so many times and nothing changes.

@accounting-dbmed 

Is it still not resolved?

You were using Billpay powered by Melo, correct?

Correct. 

@accounting-dbmed 

They have discountinued the feature since last week. To follow up your outstanding issue, you should signup for a free Melio account as the first step.

https://affiliates.meliopayments.com/quickbooks

Pay one of your bills of $200 or more to verify your new account. You can get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

Then Chat with their Support team to submit a ticket to complain about your issue. Have your problematic Payment ID ready for their reference.

In July sent two checks from GB to myself. About $4,ooo. Never received them. Impossible to talk with them on the phone.. 

@RMartinj 

You should try the workaround as I mentioned earlier. Let me know if you still hit the wall

Hello there, RMartinj. I'm here to direct you to our representatives for further investigation.

I'll be glad to assist you with this. However, I cannot check your account on the Community page due to security reasons. I recommend reaching out to our Support Team for additional assistance. A live agent can access your account securely and discuss the amount of $4000 to receive it in QuickBooks.

Please know that our live support is only available Monday to Friday, 6 AM To 6 PM, and then on Saturdays, 6 AM to 3 PM Pacific time.

To reach them, here's how:

1. Sign in to your QuickBooks Online company.
2. Choose Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Additionally, let me add these links that will guide you in adding transactions to your vendors and accepting electronic customer payments for online invoices in QuickBooks:

• Add purchase orders to expenses, bills, or checks in QuickBooks Online
• Take and process payments in QuickBooks Online with QuickBooks Payments

You can always reach out to us if you need more help handling your checks or with anything else. I want to make sure that this has been taken care of. Take care always.