Are other folks having issues with running MasterCard? I have no issues with Visa, but MasterCard keeps getting declined. Thanks!

How big was the amount to process?

Thanks for posting here today, @lightoflifeps.

I have some information about master card payments. QuickBooks Payments users have a limit of how much they can get paid online for both ACH Bank Transfer or Credit Card in a 30-day rolling period. Once you reach the processing limit, customers won't be able to pay online until your limit opens up again. But you can still get paid with either cash or checks.

If the limit doesn't apply, I recommend contacting our Merchant Support Team. They'll be able to verify the status and the reason why it declined. Please use this link to reach out: Contact Payments.

More about managing QuickBooks Payments account in this guide: Access and manage your QuickBooks Payments account.

Know that you're always welcome to reply to this thread if you still have questions or concerns with master card payments. I'll be here for you. Take care and have a good one.

What is the limit? Otherwise would you mind addressing the question about others having issues with MasterCard processing? I have 2 clients ready to pay & set up for recurring payments, but am unable to do so. Both have verified all card data. 

Hello @sk320,

Thank you for reaching out to the Community. Allow me to step in and provide additional information about the limit for the payments.

QuickBooks Payments determine the limit by the processing volume or the online payments taken for the past 30 days. Once you reach the limit, the ability to pay online is unavailable until someone from the Payments Team reinstates the account.

Although, you can still receive cash or check payments for your invoices. To know your limit, you'll need to contact our QuickBooks Payments Team.

They can check your account and review the transactions to know the amount limit. Our support is available Mondays to Fridays 6 AM - 6 PM PT.

Here's how you can reach them:

1. Go to: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view.
2. Enter the necessary information.
3. Hit Start Chat. 

There are several possible reasons why the Mastercard got declined. Since there is no ongoing investigation about this issue, I recommend following the steps in this article: Fix customer's declined credit card payments.

If the problem persists, I recommend having your customer contact their credit card company directly for help. One of them should be able to provide clarification regarding the rejection.

For additional reference, I've attached a link you can use to know about the contact information that you can reach out for concerns related to processing and capturing a voice authorization in Payments: Process and capture a voice authorization.

Feel free to hit that Reply button if you have additional questions regarding processing payments. Have a great day ahead.

---

@sk320 wrote:

What is the limit?  

---

@sk320 

Afaik, the limit is $49,999. You should have a backup payment processor.

Good luck getting help with this Ive been trying to sort it for a year. It appears particularly with recurring transactions that Mastercard wont work. You can manually run the transaction, but cannot automate with MAstercards and or sometimes they just wont work. QB dont even have people that can help with anything let alone this issue. THey cant even grasp how to transfer people in their own organisation, so good luck