Bill pay choose your account says "invalid account" for my QB Checking option

We want to ensure smooth bill payments for you, danvas. Using the Bill Pay feature can save you time managing expenses online.

I want to assure you that we're committed to resolving this matter as swiftly as possible and to your utmost satisfaction. With that, I suggest contacting our Customer Support Team again. They have equipped tools to carefully examine the recent support case notes and determine the cause of the received error. They can also provide additional steps to ensure this gets sorted out.

Additionally, here are some references you can read about handling payments in the future:

• Learn about QuickBooks Bill Pay
• Take and process payments with QuickBooks Payments

Drop by again if you have further concerns with QuickBooks Bill Pay. I'm always ready to give additional details on optimizing your experience within the program.

Of course I did call customer service, and they couldn't figure it out and said it was a Green Dot problem. And Green Dot says it's a Quickbooks problem. 

I'm having the same issues. Since moving Bill Pay from Melio it has been a constant stream of problems from non access to bill pay, accounts not be authorized and customer service has NO idea what to do. This is really a poor showing for Quick Books in regards to the current Bill Pay. 

I still have one account that won't work (which is my main payment account) and now looking at switcihng to Xero or another company to move my account or just run bill pay from my bank. It has been over 45 days since I started having this problem, over 7hrs on customer service, I have some tasked to me (who is great) but even he has problems figuring out what is going on at QB. 

@Christopher25 

You can sign up for a free Melio account and sync it with QBO. You can also get a $100 cashback to pay the first bill.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/contact-melio-qb-online-payments/0...

If you decide to switch to Xero, you can purchase a third-party service to convert your data from QBO. Then you can sync the same Melio account with Xero.

Did you ever get this resolved? I have the same problem and help is useless. I've tried resetting the computer, clearing cache, basically all of the troubleshooting steps, but both voice and chat help have just bounced me from one department to the next after "authenticating" me with each transfer for 15 minutes each.  I've wasted three full days on this and my money is frozen.  I'm thinking closing the account is the only way to get my money.

I appreciate your efforts in performing all the troubleshooting steps, Klf3. It’s clear you’ve invested a considerable amount of time and energy in this matter. Your frustrations are truly valid and understandable. 

While I understand that you have already been in touch with our Live Support Team, I recommend reaching out to them once more. They have the specialized tools and resources necessary to securely access your account, which is something we cannot do here, as the Community is a public forum. This ensures your sensitive information remains protected.

By contacting them again, they can thoroughly investigate the reason behind the invalid account prompt you’re encountering and provide you with the tailored assistance you need. Here's how to reach them: 
 

1. Sign in to your QuickBooks Online (QBO) company.
2. Go to Help.
   
   
   
   
3. Click the Search tab and enter a keyword or topic in the designated field.
   
   
   
   
4. Select the Contact Us button.
5. Choose a way to connect.
   
   

I sincerely value your patience as we work diligently to resolve this issue and ensure you regain access to your funds as quickly as possible. If you have other questions about managing your finances, please feel free to add them below. I’m here to help you navigate through any challenges you may be facing.

I've spent the last two days doing that, in both chat and voice. They just bounce me back and forth between green dot and QBO, with no help. Authenticating me for 15 minutes every time they transfer me is just icing on that cake. I've already had to open another business checking account and use the "transfer" function to start moving money to myself because of the "Invalid account choose another one" error message that nobody can seem to see, let alone fix. I just want to be able to access my money. The last "Help" message I got from quickbooks told me there was no problem, and my card was just fine. I never mentioned a problem with my card to anyone, in any context. They are telling me to call the number on the back of the card.  You've got the chat string, and the calls, and the elevated trouble ticket, yet no action? I'm still stuck trying to pay suppliers and you have my money locked up.

Any updates on this?  I have the same issue and have been using my Bill.com account in the mean time but would like to only use QBO Bill Pay if possible.  

Thank you for joining the thread and sharing you're facing the same issue, @Sporos. I want to assure you I'm here to help. Don't worry; I'll provide insight and recommendations so you can successfully use QuickBooks Bill Pay. Your experience matter to me.

QuickBooks is pleased to offer the Bill Pay feature, designed to provide a convenient and efficient payment option to you. To access this service, your account must meet specific eligibility criteria and undergo credit and application approval. If your account is not eligible, you will see an error message when trying to use Bill Pay. For verification and assistance, I recommend reaching out to our Payments Support team; they are ready to help you.

Here's how to contact them:

1. Open your account.
2. Click on the (?) Help icon.
3. In the Search section, enter the keyword related to your concern.
4. Select Contact Us.
5. Choose to either Chat with a live expert or request a Callback from the next available support representative.
6. For advanced users, there is an option to Schedule an appointment.
    

Here are the support hours for each plan:
 

• For Solopreneur, Simple Start, Essentials, and Plus, you can reach out Monday through Friday from 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT.
• If you’re on the Advanced plan, Support is available anytime, any day.
   

In addition to this, I highly encourage checking out these resources for future reference about handling payments. These materials will guide you through the process and help maximize your experience with the service.

• Learn about QuickBooks Bill Pay
• Take and process payments with QuickBooks Payments

Please know we're here for you and truly care about your experience. If you're having trouble accessing Bill Pay, remember our Payments Support team is just a message away; they’re ready to assist you. I’ll keep this thread open for any further questions or concerns you may have. In the mean time, I hope you have a great day.

I was just informed that QB made a business decison and we will no longer be able to use Bill pay.  What kind of business are they running?  Looking for recommendations to switch.

I am very upset.  I just called customer support and they told me that QB made a business decision and dropped us from Bill pay and that we will never be able to use it!!!!  No reason whatsoever!!! What kind of business are you running?

@DAU1 

You can check Melio.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...