Yepppppp so we got an enticing offer to put money into a high yield savings account so we moved over $20k a few weeks ago. As soon as the transfer cleared they closed the account and are refusing to return the funds, and told me to file a dispute with my bank but the bank said they fought it and I lost. I attempted to log in to quickbooks online today and got the error message that my account can no longer be located. I can’t even log in to create a support ticket, what a racket they’re running. Going to get on the lawsuit bandwagon as well. 

Indeed, recovering your funds is vital, as every cent matters, Alex. I'm here to guide you on reaching the appropriate support so you get the necessary help in addressing your concern.

Since the Community is a public forum, we're unable to dig deeper into your account to thoroughly check this matter for security purposes. Therefore, I recommend contacting our payments support team for assistance. They have all the essential tools and expertise to perform all the crucial measures to release your funds. They can also raise a ticket for investigation once the needs arise.

In your case, as you can no longer access your QuickBooks Online account, you can connect with our support through this page: Chat with us.

Also, ensure getting in touch with them from Monday to Friday at 6 AM-6 PM PT so you can reach them accordingly.

Alternatively, you may call them directly by going to the QuickBooks Payments section to locate their contact details: Contact Payments Support.

Moreover, reviewing this material allows you to gather more details about QuickBooks Payments, which can answer questions when managing and processing your funds: QuickBooks Payments FAQ.

We're here to back you up if you have other queries about recovering or managing your funds in QuickBooks Online. Just leave a reply below and tag us in the Community.

Yeah well they have also deleted my account. I can’t log in, which is the only way to contact support. Well played Intuit. 

Seeing that you can't log in to your QuickBooks account, there's an alternative way to reach our Payments Support, AlexWolf.

You can find the contact number at the bottom of the QuickBooks Payments section in this link. It allows you to call and connect with our live experts without logging into your account. Below is an image to assist you:

Furthermore, here's a helpful reference to know more about the QuickBooks Payments: QuickBooks Payments FAQ.

I'm here to help with any additional QuickBooks-related questions or support you may need. Feel free to ask for further clarification or guidance by commenting below.

QuickCrooks did the same thing to me.  Please do not stop posting as their support is “lacking” at best, and look us up on whats app (sic). 

We recently had a customer dispute a charge that they paid with their credit card online. We did not "accept" the dispute and proceeded to attach documents requested by QB to via their online link. They said it would take up to 52 days to resolve, so we left it alone went about our business. About two weeks after that QB stopped depositing into our bank the payments other customers began making via the QB emailed invoice. It took 90 min. or so through the QB chat to discover that they had a glitch in their system, they were wanting more documents from me regarding the dispute and they are holding the $19,840.00 that my other customers have paid online. They now say it will take 2-3 days to "escalate" the case. I have no idea at all what that means! They never warned me about this. I will be looking to find a different merchant to use to enable online payments to my customers and I will simply attach a pdf of their invoice. QB system doesn't work right anyway so I have to manually enter the payments. Will be finding a more reputable online merchant company.