Yepppppp so we got an enticing offer to put money into a high yield savings account so we moved over $20k a few weeks ago. As soon as the transfer cleared they closed the account and are refusing to return the funds, and told me to file a dispute with my bank but the bank said they fought it and I lost. I attempted to log in to quickbooks online today and got the error message that my account can no longer be located. I can’t even log in to create a support ticket, what a racket they’re running. Going to get on the lawsuit bandwagon as well. 

Indeed, recovering your funds is vital, as every cent matters, Alex. I'm here to guide you on reaching the appropriate support so you get the necessary help in addressing your concern.

Since the Community is a public forum, we're unable to dig deeper into your account to thoroughly check this matter for security purposes. Therefore, I recommend contacting our payments support team for assistance. They have all the essential tools and expertise to perform all the crucial measures to release your funds. They can also raise a ticket for investigation once the needs arise.

In your case, as you can no longer access your QuickBooks Online account, you can connect with our support through this page: Chat with us.

Also, ensure getting in touch with them from Monday to Friday at 6 AM-6 PM PT so you can reach them accordingly.

Alternatively, you may call them directly by going to the QuickBooks Payments section to locate their contact details: Contact Payments Support.

Moreover, reviewing this material allows you to gather more details about QuickBooks Payments, which can answer questions when managing and processing your funds: QuickBooks Payments FAQ.

We're here to back you up if you have other queries about recovering or managing your funds in QuickBooks Online. Just leave a reply below and tag us in the Community.

Yeah well they have also deleted my account. I can’t log in, which is the only way to contact support. Well played Intuit. 

Seeing that you can't log in to your QuickBooks account, there's an alternative way to reach our Payments Support, AlexWolf.

You can find the contact number at the bottom of the QuickBooks Payments section in this link. It allows you to call and connect with our live experts without logging into your account. Below is an image to assist you:

Furthermore, here's a helpful reference to know more about the QuickBooks Payments: QuickBooks Payments FAQ.

I'm here to help with any additional QuickBooks-related questions or support you may need. Feel free to ask for further clarification or guidance by commenting below.

QuickCrooks did the same thing to me.  Please do not stop posting as their support is “lacking” at best, and look us up on whats app (sic). 

We recently had a customer dispute a charge that they paid with their credit card online. We did not "accept" the dispute and proceeded to attach documents requested by QB to via their online link. They said it would take up to 52 days to resolve, so we left it alone went about our business. About two weeks after that QB stopped depositing into our bank the payments other customers began making via the QB emailed invoice. It took 90 min. or so through the QB chat to discover that they had a glitch in their system, they were wanting more documents from me regarding the dispute and they are holding the $19,840.00 that my other customers have paid online. They now say it will take 2-3 days to "escalate" the case. I have no idea at all what that means! They never warned me about this. I will be looking to find a different merchant to use to enable online payments to my customers and I will simply attach a pdf of their invoice. QB system doesn't work right anyway so I have to manually enter the payments. Will be finding a more reputable online merchant company.

I'm seeking legal actions against Intuit for defamation and negligence not properly determining an investigation of an account that they agreed on a recording line that they messed up on in fact they even sent me an email apologizing yet no resolution they send me the collections let's do this

I would like to join you on it . I have similar problem its been 0 days they hold 20K and there is no action.

cnc tech llc 

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Let me direct you to the support team that can handle and address this concern effectively, @TECCHO.

I see the importance of addressing why your money is on hold. That's why it's best to contact our Payments customer care team so they can check your account. They possess the necessary tools and expertise to review your accountant and find the root cause of this concern.

To contact them, here's how:

1. Log in to your QuickBooks Online (QBO).
2. Go to Help (?).
3. Select or write Contact Us.
4. Input your concern, then choose Let's talk.
5. Pick a way to connect with us:
   • Start a chat with a support specialist.

Our support team is available Monday to Friday, from 6 AM to 6 PM Pacific Time.

For reference, you can check this article: Contact Payments Support.

Furthermore, if you want to know more about when QuickBooks deposits customer payments to your bank account, you can read this article: Find out when QuickBooks Payments deposits customer payments.

The Community space is always here if you have additional concerns about deposits on hold in QBO. We'll make sure to assist you.

Im having the same issue.. I just had the same thing happen... was emailed that my payments were going to close. I called and they told me I needed to send over some documents. After that call I received an email stating that I can start accepting payments again. So I assumed everything was cleared up and processed an invoice. they held my fund stating that I still need to send over the documents to reopen even thought you literally sent me an email stating I am able to process payments again. After turning in the documents you came back and told me without any explanation that they came to conclusion that they are going to close my account and my funds are frozen. I called numerous times and on phone for hours trying to get an explanation and a route to get my money back. You refuse to let me speak to the risk management office and won't give an explanation as to why you can send back the money to client. the last time I spoke to the customer service team they told me they are going to hold my funds for at least 180 days while they review my account. You guys already reviewed my account and closed it. I don't understand why my funds aren't being returned to the vendor so that they can pay me another way. Why are you guys being so incompetent? You are ruining lives and families. If I dont find a solution to this within the next week I will be informing the BBB FTC and getting legal counsel to get my money back. 

I have been calling them for months to get my money back, they closed my account out of the blue and froze everything. The entirety of my brand new business was tied up in the account and has since collapsed. Is a lawsuit going forward? I would very much like to join up. I broke down crying on the phone today because they told me I had to wait 90 days to get everything released, even gave me a date to call them back. And when I did they said they had to send it to their "Backend" team that you cant contact through support to get it approved. It should not be this hard to get my own money returned to me. If someone could contact me I have gmail accounts. I see that they are deleting emails from a public forum though. Probably under some false guise of "security purposes". But I do not consent to having my lawfully given information to a group of like minded people seeking restitution to be modified or censored. It is my right to give my contact information out if I so choose. I'm untamedsands and or darja.brewer please someone reach out. Quickbooks has not been any help.