Deposit withheld

I know how precious time is for everyone and recognize the need to get your work done right away, MoseCo.

When processing payments for the first time, the funds will take a bit longer to process while we set everything up. We'll deposit your first set of payments within 5 business days. After that, we'll process them much faster.

For now, I'd suggest checking the deposit speed in QuickBooks to monitor the fund.

1. Go to the Gear icon and then select Account and settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

For more details about the process, please see this article: Find out When QuickBooks Payments Deposits Customer Payments.

Additionally, I've added these articles that'll help you stay informed about managing deposits in QuickBooks Payments:

• Why are my funds on hold?
• QuickBooks Payments Help Articles

Feel free to comment down below if you have any other concerns or questions about managing payments, MoseCo. I'm always glad to help in any way I can.

My company is going through the same issue. Although the resolution center is of no help. The resolution center continues to hold this companies money. At each stage there is another 2 day hold. Every representative that we have spoken to in the 8 days that our money has been held has been in helpful. And says that it will take another 2 days. It started with 2 days to review, 2 days to be able to escalate since it wasn’t reviewed in the first 2 days, then 2 days to get an approval. And another 2 days to approve the approval. While none of the “experts” in the chat center can actually resolve anything

My company is having a similar issue, although the resolution center is of no help.

The resolution center continues to hold this companies money. At each stage there is another 2 day hold. Every representative that we have spoken to in the 8 days that our money has been held has been in helpful. And says that it will take another 2 days. It started with 2 days to review, 2 days to be able to escalate since it wasn’t reviewed in the first 2 days, then 2 days to get an approval. And another 2 days to approve the approval. While none of the “experts” in the chat center can actually resolve anything

Hi there, @ApexEle.

I appreciate you for taking some steps to help fix this matter. Let me provide some insights on about managing deposit on hold in QuickBooks Online.

When the payment is on hold, you'll get an email at the email address you use to sign in to the Merchant Service Center. It will give you specific steps to fix any issues. Usually, we ask for more info so we can complete our review. 

If you've submitted the information needed, we can usually complete our review within 2 business days.

In this case, I'd suggest reaching out to our Customer Care Team again. This way, you'll be able to speak with our representative and determine the reason why the fund hasn't deposited yet. I know that you've reached out to them already, but this team is the best resource for this situation.

To do that:

1. Click on Help at the top menu bar.
2. Select on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

For your reference, here are some links that you can check out about fixing the payment on hold status for deposits:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Know that the Community is always here to help if you need anything concerning QBO. Your success is our top priority. Have a nice day!

Hi,

The hold was placed on the 6th and the steps for the merchant center to resolve the hold were requested that same day. All 9 steps were completed in full in that same day (1 hour after its request). I was notified at that point that it would take 2 days by customer care, and that was on the 6th. The 2 day timeframe is NOT accurate. I'm now told (on the 13th)  by customer care after I contacted them that the deposit has been approved, but it'll take another 2 days for a manager to approve that approval and that there is nothing that she can do. So customer care is not the solution. 

Hey all, 

Intuit is a reseller or "payment facilitator" of First Data. You can get a better rate without the massive headaches of funding delays by going to First Data directly. The many third party integrations aren't as seamless as Intuit Merchant Services, but if you pick the right one it can something make payments even easier. 

I work with a handful of QB integrations for payments and can at least point you in the right direction. 

Just click below and pick a time that works for you: 

https://calendly.com/teddycc/online-demo 

I am having the same issue with my deposit being held. the email says to go to the resolution center and upload the invoices. 

where do i find the resolution center and how or where do I upload the invoices?

thank you

Hi there, @Kristenr1233. I'll help you resolve this deposit on hold issue.

When the payment is on hold, you'll receive an email with detailed instructions on what additional information is needed to complete our review. This email provides the link to the Resolution Center. The Resolution Center is a new way for merchants to check the status of a transactions risk hold and upload documents that have been requested. See the following screenshots.

Once logged in, you'll be able to see and complete the requirements. You'll have to click the request box to open the side drawer where you can upload your documents.

Once we have everything, we can usually complete our review within 2 business days. After the review, we can finish processing the payment. For more info, check out these articles:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again. Have a great day and take care always.

Hello QBO Team, 

I am experiencing the same issue. But there is nothing in my resolution center for me to resolve. In addition to that all of the transactions that I have in process have been placed on hold. This is costing my company time and money. Im starting to regret using quick-books payments to process my invoice payments. It is time consuming and it often doesn't sync to my "cashflow" feed which was the point of paying invoices inside of the platform. 

Please help!!!

I am having the same issue but I did not get an email and when I go to the resolution tab there is nothing there. 

Hi care20201,

I appreciate you for posting on the Community.

Since you didn't receive an email, I'd recommend reaching out to our Phone Support team. This way, an agent can take a look at your account and verify why you didn't receive an email for the funds on hold.

You can reach out to them through the ? Help icon.

I've also added this references for more information about payment on hold:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

I'm always around to help whenever you have concerns.

I am extremely concerned. Did you get paid?

We are going through this same issue.   After several calls to customer service and extensive wait times there is still no resolution.   We are being asked to upload several documents that do not make sense for the business after having no case in the resolution center for over a week.   The deposit from our customer has been "held hostage" by quick books for over 14 days now.   We have asked to have the deposit reversed to the customer so we can just cancel our subscription with quick books at this time due to the poor customer service and lack of support.   Per quick books our customer was to have his bank cancel the ACH but they are unable to do so as quick books has to release the funds.  There is no resolution to this after several attempts and we are beyond upset at this point.    I am not looking forward to calling back again today to be on hold for another hour and still have no resolution.   This is such poor service on behalf of quick books.   So sad.   

This isn't the kind of impression we want you to have when using QuickBooks, @Justwantourmoney2022.

In this case of deposit holds, it's best to continue working with our Merchant Services team. I understand that you've contacted them with this issue, but they're the best support group to handle this matter. Rest assured that they're working on your case and fix it as soon as possible.

For now, I'd recommend reaching out to our Merchant Services Team again. They may need more information and provide an update on the hold. To reach them, you can use the chat link within this article: Contact Payments or Point of Sale Support.

I'll be also adding these resources to learn more about payment on hold:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Please know that our Community forum is always open to help you again if you have other concerns with QuickBooks. Have a good one!

I am having the same issue. On day 11 now. I was assured the funds would be available after 2 days of review and every 2 days im getting a new batch of questions. It looks unbelievably bad to a new client when you can’t access their money. My job is on hold,subcontractors not getting paid, and i keep having to wait for them to send me new batches of questions and another 2 day response. I am a new business and this might put me out of business

Thank you for getting in touch about this issue, @Mrt22. I understand the necessity of getting this fixed as soon as possible. I'm here to share an update about the issue.

As I've checked here on our end, I can see that someone from our support team already reached out to you. We'd want to know if you received the information you need. If you haven't heard from them, please feel free to respond. I'll ensure they get in touch with you to fix this matter.

If there's anything else I can help you with, let me know, and I'll help you take care of it. Take care!

i had no idea there was a limit on money that could be paid to me. qb withheld $54,000 that was paid in full by a customer. charged me 10.00 for each transaction closed my account and still wont give me my money and its been since april.. my business needs this money. as well as my family. can anyone help me? i gave them what they asked for ive called and called and called and i just get treated very unprofessional with no explanation. i think im going to file a class action lawsuit cause ive read this has happened to alot of people using qb. its robbery.but i wont stand for it

I have the same issue.  I have 3 credit payments on hold.  QB has held a check payment since Dec 8 2022 from a 20 year client!!!!  This is unacceptable!!!!   It’s impacting my business and my clients are bothered by this poor payment service.  If it’s not resolved this year I will stop using the QB billing service.  There is no one to talk to.  Another poor service.  

I am also having this issue. I have 4 different case numbers. My resolution center on one of the case numbers says that Intuit has requested information, but they have not. 

I have continued to try and reach a US representative, but have been lied to multiple times saying that I have to call back and request at the beginning of the call.

I believe this may actually be a liquidity problem with the clearing bank. I suspect there are many people in this position.

Same issue here. Over half a million dollars being "withheld" been processing for years, the same amount every week. I believe they are using these funds to make money off of our processing in the markets. Total scam and may end up closing my doors. I guess I can sue, but that will take years, and I will be long out of business by then. Will be changing our merchant account if we survive.

Same issue here. Over half a million dollars  being "withheld" been processing for years, the same amount every week. I believe they are using these funds to make money off of our processing in the markets. Total scam and may end up closing my doors. I guess I can sue, but that will take years, and I will be long out of business by then. Will be changing our merchant account if we survive.

@jimmy_parker22   That's kinda what they do with the money.  Although, from what I understand, and have heard, is that they collect interest off of the money.  The larger the amount and longer it is held, the more interest they collect.   However, they can only hold it for up to 270 days. Not that that is helpful to small businesses.  We refuse to let QB have ANY control of OUR money, and use other resources. 

QB definitely can NOT be trusted.  

Hi All,

I believe we were the original poster on this thread (or we started a similar thread and I was tracking this one). We did get our funds back, but the support desk is not the route to get your money back. I am not sure why they don't have this information, but it took me 5 months to finally find someone in the US who told me to review the T&Cs.

Buried in the T&Cs is the dispute mechanism. Look for the 270 day limit; if you don't follow this method, your money will be sent to the state.

The dispute process went fairly easily, but it took about 30 days. There was no issue once I followed the dispute process.

It would be very simple to highlight this dispute mechanism at the first level (offshore) support. They could just add it to their support wiki. I don't know why Intuit does not highlight this better.

Good luck, it was truly frustrating.