Duplicate payment in Accounts Receivable

Welcome to the Community, @ThomasBookkeeping.

Allow me to provide some information about payment processing.

When your client processes payments through QuickBooks Payments (Merchant Services), they use a test transaction to make sure they're crediting the correct account. This is why it shows up twice. One was a test to make sure they can collect the payment from your client. The second transaction should clear without being processed. You'll want to keep an eye on it to make sure your client's customer doesn't overpay them too. You can also check out this article about QuickBooks Payments for more information.

Feel free to comment below if you have any other questions. Best wishes!

Anna - the transaction only shows once in Merchant Services however it shows up twice as a payment under Accounts Receivable and the Customer Account.  It has showed this way since the 4/10/20 with no changes.

Peggy

Hey there, @ThomasBookkeeping.

Thanks for letting us know its not on the merchant side. 

Since the payment is showing in the undeposited fund's account and the payment has been successfully recorded, I recommend creating a back up first of the company file then deleting the duplicate payment. This will clear it out of the account. I've included the steps below to deleting a duplicate transaction. 

1. Open the Customer Center and locate the customer name. 

2. Right-click the duplicate payment and choose Edit Transaction. 

3. Click Delete at the top. 

4. Hit OK to confirm you want to delete the transaction. 

 5. Now going back to the Customer name, the duplicate payment will be gone. 

That's all there is to it. Please let me know if you have further questions or concerns. You can always count on us here in the Community to guide you every step of the way. Take care and enjoy your day! 

Tori - my client attempted this first however QB will not allow it to be deleted because it states it was processed via QB Payments.  It states this for both payments although only one payment shows in QB Payments.  I am really thinking this was a glitch.

Peggy

Thanks for the response, @ThomasBookkeeping.

Is this the only Payment that has shown this behavior or is it happening to all of them? If it's recurring, then I recommend reaching out to our Desktop Support. Rest assured, they have the tools that can look into this behavior further.

I'm also going to provide you our Payments (Merchant Service) Support contact information.

If you have any other questions or concerns about your QuickBooks, please don't hesitate and reach back out to us! We're always happy to help.