Emailed bills/receipts attached to bill cannot be viewed due to XML error

Thank you for bringing this up in the community space, jamie312. And I appreciate you for providing a screenshot for a clearer view. 

Your process is correct, but I want to confirm if you're using the QuickBooks Online desktop app or a browser. If you're using the desktop app, please ensure that you have the latest version, which is 1.24.2.

Alternatively, if you encounter the same error while using your web browser, consider clearing the browser's cache. The cache holds temporary internet files related to your browsing activities. Accumulating too many files in the cache can lead to performance issues with your account. To address this, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Below are the keyboard shortcuts you can use.

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to log in to your account using other supported browsers if the steps above don’t work.

Once your bills and receipts are in QuickBooks Online. I've added this article that'll help you review and categorize them into the correct accounts.

 I'm always around to assist if you have follow-up questions about this or any other QuickBooks-related concerns. Have a good one!

Yes, I'm using the latest version of the QBO desktop app.

I did try the web browser interface and the attachment link does work there, so it's just the desktop app that's broken. It'd be nice to get that fixed.

Thanks!

Hello there, @jamie312.

I understand the importance of viewing using the attachments link to the file in QuickBooks Online (QBO).

I suggest making sure that your desktop application is updated to the latest version. In the meantime, I recommend that you contact our support team to open a ticket for further investigation. This will help identify the root cause of the issue and determine possible solutions.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You may also refer to this article for more detailed steps in QuickBooks Online Support.

For now, I recommend to use in the web browser interface for you to view the attachment link.

I'll also add this article for you to review downloaded bank and credit card transactions and categorize it: Categorize online bank transactions.

Return to this thread if you have further concerns about the attachment link or other QBDT-related concern. I'll be here to help you in any way I can.

Hello,

Thanks for the response but I am using QuickBooks Online, not QuickBooks Desktop, with the desktop web app specifically for QuickBooks Online. It's essentially a customized web browser, not a standalone desktop app.

Thank you for your response, @Jamie123. Let me connect you with the right support.

To help you get back on track using the QuickBooks Online desktop app. I encourage you to get in touch with our support team.

Here's how:
 

1. Log into your company's QuickBooks Online account.
2. Click on Help.
3. Select Search, then Contact us.
4. To find the right expert, choose a topic, or select Ask about something else. Then, enter a brief description of your issue.
5. Select the method you like to communicate with us.

Additionally, I'm providing you with an article that'll guide you in adding transactions directly to an account register.

Keep me posted if you have any other concerns about managing your transactions. I've got you covered. Have a good one!

Since the February 2024 QB update, our XML files are no longer accepted by QB. Due to this issue, we can no longer create PO's.  

Thanks for coming back and providing us with more information regarding your concern with the file in QuickBooks Online (QBO)

To further check on the parameters of the file that cause data change, I recommend reaching out to our Intuit developer team. Contacting our development team will give you further information on the purpose of the LEDConfigFile.xml that has caused this issue.

In reaching out Development team, I recommend following the steps below:

1. Go to this link: https://help.developer.intuit.com/s/.
2. Select QuickBooks Online and click the Ask a Question button.
3. Provide the necessary information about your concern as you did on the Community page.
4. Click Ask.

They'll come to your aid and provide you with all the details that will allow you to deal with this scenario.

If you have more questions about QBO-related features, don’t hesitate to leave a comment below. I’ll be here to assist you at any time.