I have an older Bluetooth card reader and it is not connecting to newer iOS system. Please advise.

I'll provide the necessary fixes to help connect your Bluetooth card reader to a newer iOS system, RachelJV.

With QuickBooks GoPayment app, you'll have to regularly update the program to its latest version to enable compatible features and get the newest updates. Please know that the GoPayment Card Reader works with iOS 12 or later and Android 4.1 or later.

However, if you're unable to connect the card reader after ensuring you've met the system requirements, it's best to reach out to our GoPayment support team to further identify its root cause and verify if they can replace a card reader for you.

I'll also include this reference for more detailed insights: Fix issues with GoPayment and QuickBooks mobile app card reader.

Additionally, in case you have any other concerns about processing payments using GoPayment, you can utilize this reference: Process Payments In The GoPayment App.

I'll leave this thread available if there's anything else you need further assistance with managing payment card readers in your account. Keep safe.

I have updated the app and am operating on the most current iOS. It still done not work. 

I have updated the app and am on the most current iOS system. It still does not connect to Bluetooth. Please don’t forward additional links to instructions as I have followed them. It will not connect.

I don’t see a link or contact for the GoPayment support team. All the other links provided are useless and not applicable at this point.

I hear your sentiments about the GoPayments, @RachelJV .

Before anything else, I appreciate you for following my colleague's suggestions. Please take note that this is not the service we want you to experience.

Moreover, let me route you to our support team directly. They have the necessary tools to check your account in a safe environment, help verify your fund status, collect more information and ensure you receive updates. Since you're using the GoPayment app, you can connect with us through the Help icon within your QBO account. Let me write down the steps for you:

1. Sign in to your QuickBooks Online company and select Help (?) at the top right corner.
2. Select or type Contact Us.
3. Write down your concern, then click Let's talk.
4. Choose Chat or Callback.

Once everything is all set, you can start accepting payments using your most recent QuickBooks card reader. Refer to this resource as your guide: Process payments with the QuickBooks Card Reader.

Let us know if you have further questions about managing your card reader. We'll be right here to help you at any time.

Is there someone I can please contact directly? Chat is running me in loops. I feel like I am getting no where here and am just being forwarded various prefab instructions that get me nowhere. If no one can assist in getting this corrected, I would like to request a replacement reader that works.  

I also tried calling the number at the ‘contact us’ link you provided. They had no solutions. Please advise on how to get a replacement sent.

I recognize the inconvenience this may have caused you as this is not the experience we want you to have while trying to connect your Bluetooth card reader, RachelJV. Allow me to guide you on how to make a request for a card reader replacement in the Merchant Service Center.

To have the replacement for your GoPayment Card Reader, we can visit the Merchant Service Center to process the order. Here's how:

1. Sign in with your account at the Merchant Service Center.
2. Go to the Account tab and click on Order Card Reader.
3. Select Place your order for the reader you wish to order.
4. Follow the onscreen instructions to complete your order.

Additionally, you can contact payments support for further assistance with replacing your card reader.

Once everything is fixed, you can now start accepting payments using your most recent QuickBooks card reader. See this guide for reference: Process payments with the QuickBooks Card Reader.

Should you require further assistance with card reader-related concerns, please don't hesitate to reply. I'll be willing to help at any time. Stay safe.

This is for purchasing a new reader. I have reader that is not working and needs to be replaced.

This is for purchasing a new reader. I have a card reader that doesn’t work and needs to be replaced.

I understand how inconvenient it can be when technology doesn’t work as expected, especially after you’ve diligently followed all the necessary steps, Rachel. Please know that you are not alone, and I am here to assist you in finding a solution that suits you.

To assist you effectively, please provide the version of your Bluetooth card reader and the date of purchase. This information is essential for determining compatibility with the latest iOS updates and ensuring your device is eligible for warranty replacement.

It’s worth noting that some older card reader models struggle to function with new software due to compatibility issues. If your card reader is incompatible with the latest iOS version, I recommend using it with a previous iOS device as a workaround.

For additional assistance, I encourage you to contact our Payments support team. They are well-equipped to provide you with detailed guidance.

To contact our Payments support team, please log in to your QBO account using a web browser. Then, follow the steps below to get in touch with them.

1. Go to the Help menu at the upper right.
2. Choose the Search tab.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter your concern.
5. Hit on Continue and choose a way to connect with us.

Our Payments support team is available Monday through Friday from 6:00 AM to 6:00 PM PT.

I've also included this helpful article for a compilation of the commonly asked questions while working with your payments account: QuickBooks Online and QuickBooks Payments FAQs.

If you have any other questions or need assistance with your QuickBooks Payments card reader, revisit our Community space. I'm also here to help with any other entries in your sales or if you need to run reports. Just reply to this thread, and I’ll assist you further.

I had an issue with a new Bluetooth card reader not pairing with my goPayment app on my iPhone 11 with iOS 17 well after over an hour trying to figure it out I caught a glimpse of a comment somewhere that said that I should check my Bluetooth setting under my privacy settings in my iPhone.  see I had been, trying to pair it through bluetooth on my iPhone and getting messages that it was unsupported and the GoPayment app said I needed to turn on my Bluetooth settings so after catching a glimpse of that message, sorry I don’t remember where I saw it I went to my iPhone privacy settings and chose Bluetooth and turned it on for GoPayment. Then I went back into the GoPayment app and was able to pair it successfully so if you have an iPhone that you’re having this issue with pairing/connecting the card reader to the app go to your iPhone settings

then privacy then Bluetooth and turn it on for GoPayment. Then go into the GoPayment app on your iPhone and pair it from there under settings. It worked for me in seconds.