How can i link my quickbooks payments account with quickbooks online?

A pleasant day, @Bpkeeper.

I'll gladly guide you on where to locate the "connect" button when linking payments and your QuickBooks Online (QBO).

The Connect button is located in the Payments section from the Account and settings.

Feel free to follow these steps:

1. From Settings, go to Account and settings.
2. Pick Payments.
3. In the Existing account section, click Connect.
4. Choose the QuickBooks Payment account you want to connect to. Then, Connect.
5. Ensure the account info is accurate. If everything looks good, click Connect.
6. Once done, sign out in QBO and sign in.

For more info, check out this article: Connect your QuickBooks Payments account to QuickBooks Online.

The payment won't be credited to the customer's account even if the deposit shows in the register; if you accept the invoice payments even if your Payments account isn't successfully linked to your QBO.

To fix this, we'll need to go to the Banking page and match the deposit to the invoice so it'll show in the customer account. Here's how:

1. Go to the Transactions tab, and select Bank transactions.
2. Look for the Account cards tile where the deposit is located. Then, from the Categorize tab, Undo the deposit.
3. Go back to the For review section.
4. Click the deposit transaction and select Match.
5. Pick the invoice that matches the deposit. Once done, click Match.

If you want to learn the commonly asked questions in QuickBooks Payments, feel free to check this article: QuickBooks Payments FAQ.

Leave a comment below if you have additional questions about the connection of your payments account to QBO. We'll be willing to help you. Keep safe, and have a good one.

What I mean is that i see the bulk deposit from intuit in my bank account on quickbooks but it does not show what payments made up the deposit and the amount that the customer paid does not get applied against their balances. 

When i go into the settings then payments section it shows an active subscription for quickbooks payments and no connect button.

We appreciate you returning to the thread and providing more details about your query, @Bpkeeper. We'll share further information to help you determine where those payment deposits came from.

Before digging deeper into your query, please be aware that if you use QuickBooks Payments and your customers settle their dues online, it'll automatically link the payment to the invoice and mark it as paid inside the program. Since you're unsure where the deposits came from, we recommend downloading your bank statements from your financial firm. This way, you can use it to determine the origin of the payment deposits inside your account.

Another way to review deposits is to access the Merchant Service Center and run a report to find and review all the deposits. For more details, please see this page: Find transactions, deposits, or fees in the Merchant Service Center.

Also, please know that the Connect or Activate button in the Payments section inside the Account and Settings page will only show if you haven't linked your account.

Additionally, here's an article to learn more about the when QuickBooks process or deposits your funds: Common questions about QuickBooks Payments deposits in QuickBooks Online.

You can comment below if you have any additional QuickBooks-related questions. Our team will be around to provide a helping hand. Keep safe.

Do you guys read the actual words that i type? My customers make payments online, the money is deposited via quickbooks payments and ends up in my checking account. QUICKBOOKS IS NOT APPLYING THE PAYMENTS TO THE INVOICES. EVEN AFTER MAKING THE PAYMENTS, THE INVOICES ARE STILL SHOWING WITH A BALANCE DUE. Please dig deeper for a solution.

When I try to search transactions in the Merchant Service Center it shows like ive had no transactions regardless of what date range i use, which is totally incorrect. Any ideas?

Thank you for responding to the message in the thread, Bpkeeper.

The transaction is not showing on the Merchant Service Center regardless of the date range used. I'd like to inquire if you have another Merchant ID linked to QuickBooks.

If you have another merchant ID associated, this would be the cause of invoices are not marked as paid in your QuickBooks Online.

Additionally, this could be also the reason, that there's no transaction showing on your Merchant Service Center.

For more effective assistance, I suggest reaching out to Payment Support for further guidance on merging multiple merchant IDs. They are equipped to offer comprehensive support in this regard. I can provide you with the necessary steps to initiate contact with the team.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Choose or type Contact Us.
4. Type your concern, then select Let's Talk.
5. Choose a method to get in touch with us:
   • Ask the community
   • Start a chat 

I will also include this link for future reference: Common questions about QuickBooks Payments deposits in QuickBooks Online.

Don't hesitate to keep me posted if you're able to sort out the transaction. You can also ask more questions if you need anything else.

As far as i know I only have one merchant Id. Is there a way to search to see if I have multiple? I feel like the issue might be that QB Online and QB payments arent linked properly, yet no matter what I do, I cant get the " Connect" button to show in my settings.

Thanks for getting back to us, @Bpkeeper.

I recommend reaching out to our support team to review if you have multiple merchant IDs and to investigate why the Connect button isn't showing in your settings. They have the necessary tools and resources to assist with this.

You can contact them by following the steps provided by my colleague, @James_AL.

In case you want to check when QuickBooks deposits customer payments into your bank account, visit this article: Find out when QuickBooks Payments deposits customer payments.

Feel at ease to leave a reply if you have any other concerns apart from setting up your Payments account. We're here to help you in any way we can. Take care.