I totally see the urgency to get this resolved to make sure your invoices are sent out, mr_galaxyre.

I looked at our records and I can see that an investigation about this error was opened by our engineers. This means that our our engineering team already working to determine what's causing the delivery error and create a permanent fix as well.

Make sure to contact our phone or chat support teams and let them know to add you to the list of affected users for INV-78254. You will also be notified via email as soon as the banking connection is sorted out. 

Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
3. Select No.
4. Choose between Chat with us or Have us call you.

In meantime, you'll want to export your invoices out of QBO. Then, send them out as PDF using your personal or business email. Here's how: 

1. Open the invoice in the Sales menu.
2. Click the drop-down list beside Receive payment, then select Print. 
3. Look for the Download icon and click on it. 

Let me know in your reply if you're able to send the invoices to your clients. We're always on the go if you need anything else. 

Add me to the list of those who are fed up with this software not performing as it should.... I am having the same invoice delivery issue.  My work around is to create an invoice on my pc, fail to delivery it, then resend it from my mobile app.  

I am reading posts about this occurring as early as June 2022.  Why is this issue not resolved yet? Is this problem going to be resolved?

Hello there, VE123.

I appreciate you sharing the alternate solution performed to email your invoices successfully. This information will surely help a lot of users experiencing the same issue. 

The delivery issue (invoice) you're experiencing is being worked on by our engineers with utmost urgency (INV-84805). I recommend contacting our QuickBooks Online (QBO) Care Team to add you to the list of affected users.

We'll reach out to you via email if more information is required or when we have an update to share. Follow these steps to obtain the support information:

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
4. Press the Continue button to view the support options.
5. Select Chat to start a conversation or Callback to speak with an agent.
6. Provide the following information to speed up the process: INV-84805.

I’m adding some resources below to guide you on how to troubleshoot email delivery issues:

• How to view list of bounced emails with delivery errors
• Delivery Errors when trying to email a sales form

Additionally, this link contains solutions on how to fix the following issue: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 I appreciate your patience while we're working on this. Feel free to visit the Community again if you have QuickBooks concerns or additional questions about emailing sales forms. I'm here to help and make sure you're taken care of. 

I am having the same issue.  For customers I have been able to invoice for months or even years, I am now getting delivery issues with their invoices.  How can this be allowed to happen?  When is the fix due to be in place?  It looks like this has been going on for almost a year?

This is not the impression we want you to experience when sending invoices to your customers, @shoholasmokin. 

I've checked the current investigation and it's still in progress. Where there's an undeliverable or bounced e-mail error but customers are receiving the invoices. We've raised this with our engineers and they are working hard to get this resolved.  

As of now, we don't have a specific time frame to get this fix. In this case, we recommend contacting our Customer Support Team so they can add you to the list of affected users. Once there's an update on this case, they'll send you an email notification.

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
 

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Visit our Invoices and payments page for more insights about managing your invoices on your account. 

Just leave a comment below if you have an additional concern about invoices and I'll get back to you. Take care always.

I am now having this issue. 

Hi there, @mcordi.

We're aware that some QuickBooks Online users are currently experiencing errors when sending invoices. Our engineers are working to fix it as soon as possible.

We'll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

Thank you for understanding while we're working on a fix.

They have already raised the issue and YOU should waste your time contacting the support team and adding it to the list. AND MAYBE FIX THE PROBLEM!! June 2023 and having the SAME issue

Hi!
We didn't have this issue, until like 10 days ago. Now we can't send any invoice; does anyone have something to try?
Of  course we can send it manually, but we have all our sistem automated.
Thanks!

Thanks for joining the Community and getting involved with this thread, Slingr.

Since there's an ongoing investigation about invoice delivery issues, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and add you to our list of affected users.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a lovely day!

I am getting this "delivery issue" error on some of my invoices, which is so weird because they all are going to the same person with the same exact saved email. Why is this happening on some invoices, and some are good. It cannot be a typo error because this person is saved in the customer database on QuickBooks? Is anyone else having this issue?

Hi NikkiB7164,

Yes, we've seen other users reporting the same thing, and thank you for also alerting us to the Undeliverable Error Message issue within QuickBooks Online. Your feedback is useful and is currently guiding our Product Engineering team's efforts to resolve the problem comprehensively. Rest assured, we are committed to resolve this matter for you.

Please contact our QBO Support so they can add your account to ticket #INV-91619 for immediate updates straight from our engineers. You can follow ZackE's steps above.

For the time being, we have a helpful workaround for you: you can download PDF invoices and attach them to your emails when sending to customers or recipients. Your patience during this investigation and resolution process is greatly appreciated.

Once again, thank you for your continued support and understanding. Should you have any further questions or require additional assistance, please don't hesitate to reach back out through this thread. Your satisfaction remains our top priority, and we are here to assist you at every turn.

I am also having this issue with one client.  QBO has been saying for months that this client's email is bouncing but the client assures me that they are receiving the invoices.  I can confirm that they are viewing them. Currently, this is happening with only one client who recently updated their email address.  I do not know if this contributed to the issue. I hope this gets resolved soon. Please update the description of this thread as "Under Investigation" not "Solved."

I have been having this issue for the last 5 days.  Over 160 invoices are affected and the proposed work-around is absolutely unacceptable.  Was this issue ever fixed for anyone that's been on this thread for over a year or do I need to go ahead and find something else to use?  I'm not paying for a third-party to do what QBO is supposed to do and I've already tried Melio (didn't work).

I've talked to customer service twice and I've been assured that they're working on this but this has brought everything to a grinding halt and I'm fed up.  It's very disheartening to hear that this is not a new issue or a one-off.

We don't want you to have this kind of experience when managing invoices in QuickBooks Online, @dunbar02. I'm here to point you in the right direction for further assistance.

Our team has initiated a new investigation (INV-93073) in response to the reports we've been receiving regarding undelivered invoices. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. Please note their business hours to make sure experts are available to assist.

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

If you're good, here are extra resources you can browse about personalizing invoices and keeping track of customer payments:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

@dunbar02 

 I've already tried Melio (didn't work).

What didn't work?

Explore another option. Did you encounter the same issue?

https://get.veem.com/quickbooks_online

I just had this for the first time today on one of my invoices. Hopefully just a one off, but I have two comments to make.

1) It would be nice to be able to view the sending log so that I can see which email address it failed to - this invoice has been sent to two different addresses, and BCCd to my own address. When resending, I have no idea who to send it to.

2) It would be useful if we could clear the 'Needs Attention' error for this invoice. I have now ensured that my customer has received a copy of the invoice. It no longer needs attention, but this error persists.

Hi there, @CH360.

Thanks for joining the thread and sharing your concerns with us. I'm here to assist you with your concerns about invoice delivery issues in QuickBooks Online (QBO).

You can check the Audit Log feature to see the email address of the customer. However, you cannot view their Cc and Bcc.

Furthermore, I agree it's a great idea to include the Cc and Bcc in the Audit log section. For this feature to be available, I recommend sending feedback about it. Your feedback will help us improve your QBO experience and will be shared with our Product Development Team.

Here's how:

1. At the upper right corner, click the Gear icon.
2. Under the Profile, select Feedback.
3. Enter your comments or product suggestions.
4. Then, select Next to submit a feedback.

For more details about the feedback process, you can check this article: Submit Feedback.

In addition, I will add these articles to guide you in managing your payments and reports:

• Record invoice payments in QuickBooks Online.
• Run reports in QuickBooks Online.

Feel free to reach us out again, if you have further concerns.

??? 

I already know what the email address(es) are - why would i need to see them in the audit log.
I would like to see a log of the reason for the failure eg:

Recipient 1 - delivered successfully
Recipient 2 - failed to deliver due to error - ### some useful error message here

Recipient 3 - delivered successfully

As it stands, I've had to resend to multiple people multiple times and had to follow it up with a manual email apologising just in case they got many or no copies of that invoice.

This is not a feature request - this should be a basic component of the system.

I don't know why I bother posting here, it generally just seems like a waste of time!

It is now December 27, 2023, and this issue is not fixed.

The standard reply on chat is now:

There is no estimated resolution time yet but software engineers gives this kinds of issues the highest priority. I was able to add this company to the escalation to let them know you are as well being affected, but I took it a step forward to ensure you get the most up to date information in regards to this issue. No worries I added your email to the escalation so you will receive every single update on the steps we are taking to resolve this.

Another problem in a long line of unresolved issues affecting customers. 

Hello, @cbcavnar.

I completely understand how important it is for you to deliver the invoice without any inconvenience. Rest assured that I will do everything to fix this.

As of today, there's still an ongoing investigation (INV-97274) where the QuickBooks Online (QBO) invoice cannot deliver successfully. Our product engineers are searching this issue and hope to have an update soon.

We will keep you informed as we receive updates. You can also check for any outages on your end by using this link:: https://status.quickbooks.intuit.com/.

Thank you for understanding while we're working on a fix.

It should be obvious that I did just reach out to Support, since I copied and pasted the response I was given.

My dismay comes from the knowledge that this has been a reported problem for over a year, without a resolution.

In the meantime, QBO keeps rolling out new features, reorganizing the screens and menus, and adding more higher-priced options. But without fixing the reported problems with any sense of urgency.

Priorities.