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ans infusion
Level 3

My phone is broken and I need to pay bills

Hello. My phone is broken, and online bill pay wants to send me a text in order to pay my vendors. I need to get these payments completed today. when logging in, I can have a code sent to my email, but bill pay is only giving a text or call option to me cell phone. Are there any workarounds for this?

Solved
Best answer June 03, 2024

Best Answers
SIAB
Level 4

My phone is broken and I need to pay bills

@ans infusion 

Another option, you can sign up for a Melio account to sync with QBO and pay your bills for the time being. As I know they won't need your mobile number to schedule the payment.

https:// affiliates.meliopayments.com/quickbooks

 

You can also get the cashback to pay the first bill.

https:// affiliates.meliopayments.com/9ld4s

 

View solution in original post

4 Comments 4
IrizA
QuickBooks Team

My phone is broken and I need to pay bills

I can see the importance of using Online Bill Pay, Ans. I'm here to help you use it and accomplish your tasks today.

 

For security purposes, QuickBooks Online Bill Pay uses a verification code that you might get in the form of a text message or through email. Since you've mentioned that you're phone is broken, you can get the SIM out of your device and transfer it to another available device.

 

If you're using an Electronic SIM (eSIM), I recommend contacting your carrier or the eSIM support to transfer your eSIM.

 

Furthermore, I'll drop this material so you can dig deeper into QuickBooks Bill Pay: Learn about QuickBooks Bill Pay for QuickBooks Online.

 

I'm still here whenever you need more help regarding bill pay or anything related. Feel free to let me know in the comment section.

ans infusion
Level 3

My phone is broken and I need to pay bills

This isn't helpful at all. There needs to be an option for an emailed code. or to disable it altogether. This is completely counterproductive. 

SIAB
Level 4

My phone is broken and I need to pay bills

@ans infusion 

Another option, you can sign up for a Melio account to sync with QBO and pay your bills for the time being. As I know they won't need your mobile number to schedule the payment.

https:// affiliates.meliopayments.com/quickbooks

 

You can also get the cashback to pay the first bill.

https:// affiliates.meliopayments.com/9ld4s

 

JessT
Moderator

My phone is broken and I need to pay bills

Hi SIAB!

 

Hope you're having a good day! Thank you for sharing a different option to the OP. We appreciate your help.

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