Past Due Stamp

Hi, I'm having same issue since 2018. It happened with the update. I've done reduilds, re expanded from a portable company file, set the terms to 90 days, etc etc, nothing works. Any invoice older than one day is marked "past due". It doesn't print, but still, can't Intuit figure this out? We're not paying your crazy fees to deal with this nonsense.

Its been over a year and they still haven't fixed this problem with Pro 2019.  I could go back to excel and e-mailing the spread sheet

Hello, @JoenotJoseph.

Welcome to the QuickBooks Community, and thank you for taking to time seek out our help. Earlier in this thread, I posted some troubleshooting steps to help with resolving this issue. Have you had a chance to verify your terms are set properly, or try the data damage troubleshooting? If you have already, or once you have the opportunity, post here once more with what your end results are. Should you still have trouble after performing what I've recommended, please include screenshots of the affected terms and their set up; this will help me to determine what to try next

It's my priority to get this resolved, so don't hesitate to ask any additional questions about this or anything else QuickBooks. In the event you would like to be rid of the past due stamp on your invoices, you can remove the mark entirely from your forms by following this article here: Show Past Due stamp on invoices.

Note: look under the section titled "Turn off the Past Due stamp".

As I mentioned before, should you need anything else, you can find me right here in the community. I look forward to hearing from you!

I am so frustrated with having this issue.  I have gone thru all the steps and my past due keeps showing up on my invoices.  It doesn't print when I print the invoice, it's just very annoying.  The issue I am now having is when I send an invoice to my customer the email note that is from Quickbooks (cover email) keeps printing in red the due date on my cover email.  The red due date is the service date I typed on the invoice, not the due date.  How do I fix this?  I have attached a screen shot to show you what I am experiencing.  Thank you!

I had trouble attaching the file.  Here is what is showing on the cover email.  The due date printed in red is actually the service date not the due date.  How do I delete this from future cover emails?

Hey there, @wakeupinmaui.

Welcome, and thank you for joining this discussion here in the Community. Also, thank you for providing me with what you've tried so far to resolve this. Since you've tried everything recommended prior, I'd like you to try one more thing to rule some probable causes. Do you mind changing your form template to a different one in QuickBooks? The reason for this is that you may have a broken template, which could very easily be linked to why the service data is showing instead of the due date, and why the "due date" is showing in the first place.

For your reference, I've included a link to an article on using and customizing form templates, just in case you need it down the road: Use and customize form templates.

After switching to a different template, try sending a mock email of the same invoice to yourself and see if the cover letter is showing in the same way. Be sure to comment back with your findings so I can assist you further. Should you have additional questions about this or anything else QuickBooks, don't hesitate to ask me here in the Community. I'll keep an eye out for your response.

Thank you Clay for trying to assist me.  I tried emailing myself a mock different template and it appears you may be correct that I have a broken template.  My cover email is still showing a due date but with the mock email it shows a 30 day due date which is what I selected with net 30.  I spent a lot of time creating a custom invoice template for our business with the help of your on the phone support staff.   Is there an easy way to copy my information into a new template without having to recreate the entire invoice?   Also is there anyway not to have any due date show up at all on the cover email?  I'm frustrated trying to bill my customers and fix all these issues so I really appreciate your assistance.  So far QuickBooks Pro has not been as easy of an accounting program as I had hoped it would be.  Thank you.

Hello wakeupinmaui, 

Thanks for providing such detailed information. Let's work together and go through your concern one-at-a-time and resolve them. 

Are you referring to creating a new template using an existing one? If so, you can use the Duplicate or make a copy of a template functionality in QuickBooks Desktop. This allows you to apply the design and format of a customized template to a new one. 

Here's how:

1. Go to the Lists menu at the top menu bar, then Templates.
2. From the Templates list, select the template you want to copy.
3. In the Templates drop-down, choose Duplicate. 
4. Pick the type of form you want this template copy to be used for.
5. Click OK.

You can modify it depending on which information you want to add. If you want to use the new one to your invoice, just toggle the template you want to use . To do so:

1. Open an invoice.
2. Choose which template you want to select in the Template field (see screenshot 1).

Check out the second part of this article for more details:

Use and customize form templates

Now, for your second concern; you'll be able to add/alter the cover email and get rid of the due date detail in your transactions. This can help save your time since there isn't a need for you to manually remove it prior to sending the invoice. 

These steps can guide you through:

1. From the Edit menu, choose Preferences, then Send Forms.
2. In the Company Preferences, choose Email as Delivery Method Default.
3. Select the Template Type you want to create.
4. Highlight the template you want to modify, then pick Edit.
5. Remove the [Due Date] fields.
6. Click Save. 

To set the template as default, make sure to select Default prior to saving it. To know more about how this functionality works, check out the article below:

Customize email templates in QuickBooks

These steps should get you going!

Please note that we are committed to ensuring you can get the best help possible in using QuickBooks Desktop. If you have questions with the product, feel free to let me know. I'll be around.

Hi there, White Female.

Thanks for joining this thread. I'm here to provide some additional information about Past due stamp on Invoice and guide you to the right support.

Technically, QuickBooks invoices will only post a past due stamp on the time these transactions are due. In your case, you'll need to review each transaction to see if they are old edited transactions that are due in the past. However, if the issue the same thing happens, you'll need to process the troubleshooting steps provided by my colleague ClayJ on his post.

If the issue still persists, I encourage you to contact our QuickBooks Desktop Support Team. They have additional tools to pull up your account and investigate this further. 

Here's how to contact our phone support:

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar.
4. And click Get the Phone number below.

You may also check this article for additional reference: Show Past Due stamp on invoices.

Please let me know how it goes. If you have any other concerns about Invoice don't hesitate to leave a comment below. Have a good day ahead. 

How do you turn off one at a time?

Hello there, FL User.

Thanks for joining this thread. Allow me to help and guide you on how to turn off pay stub in QuickBooks Desktop. 

Are you trying to turn off the past due on your open invoices? If so, you can simply select the Turn Off link to remove the "Past Due" stamp. I attached a screenshot below for your reference. 

For additional reference, you can check this article: Show Past Due stamp on invoices.

If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session. You can check my post above for the steps on how to get in touch with our phone support. 

That should do it! Please know that I'm just a post away if you have other questions about Past Due stamp. Wishing you and your business continued success. 

Thank you, but that link does not appear on my invoice.

Hello there, FL User.

I'm here to provide some additional clarification on turning off Past Due invoices.

Can you share which version of QuickBooks Desktop you're currently using? The option to turn off Past Due Stamp on invoices is only available in QuickBooks Desktop for Windows 2018 and later.

For unsupported versions, you're unable to see the option for Past Due Stam through the invoice template. I'm adding an article below for more information about what I'm referring to:

Show Past Due stamp on invoices.

Please let me know if I can be of additional assistance by providing more details below. The Community is always here to help.

I have QB Pro 2016,  2017,  &  2018.My invoices are NOT past due.  I have not even mailed are emailed them.  Only just created.  There won't be a 2019 for me.   And I did the same thing put 90 days in due date.  nothing works.

Let's check to see if the invoice template is not damaged, ShadyLady.

Here's how:

1. Click File, then select Utilities.
2. Click Rebuild Data.
3. Click OK when you see Rebuild has completed.

Then, run the Verify Data Utility Tool.

1. Click File, then select Utilities.
2. Click Verify Data. If you see QuickBooks detected no problem with your data, select OK. 

We're always here to help if you have additional questions. Feel free to reach out.

This does not work.  I have even tried to chg. due dat to 120 days.  It still gives me  past due s soon as I create invoice.  I have not emailed or printed to mail yet.  I can remove it  on each individual invoice but with a hundred invoices that is not something I want to do.

Thanks for getting back to us, ShadyLady.

I appreciate your effort in performing some troubleshooting steps to resolve the issue. Allow me to take over and help you sort this out.

You may want to use terms on your invoices. QuickBooks will treat invoices as DUE UPON RECEIPT if you will not use TERMS in your invoices.

Here's an article with detailed steps and information about payment terms: https://quickbooks.intuit.com/community/Payments/Set-up-payment-terms/td-p/203687.

If you're still getting the same issue, let's try repairing your QuickBooks Desktop. Repairing QuickBooks can to fix program-related issues or errors.

Here's how:

1. Restart your computer to close unnecessary programs interfering with QuickBooks.
2. Back up your QuickBooks company file.
3. Select Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
4. Select Programs and Features. If necessary, choose to Uninstall a program.
   (If you don't see these options, select Programs, then Program Features.)
5. Select QuickBooks in the list of programs and choose Uninstall/Change.
6. Select Continue, then Next.
7. Select Repair then Next. Wait for the Repair to complete.
8. Choose Finish. Restart your computer if prompted.
9. Don't forget to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

I've got an article for your reference: https://quickbooks.intuit.com/community/Getting-Started/Fix-QuickBooks-Desktop-Windows/m-p/201490.

Please let me know how it goes or if you ran into a different situation by a reply below.

I recently updated to QB 2019 and have this same PAST DUE issue.  This is the typical crap that QB adds to say they are improving the software, but it's really just more cumbersome and problematic!  Don't add a widget if you can't allow the user to easily activate/deactivate the item!  Your very expensive updates simply consume more time and cause more aggravation. 

Hello @whollymoses,

We don't want you to experience this kind of issue and I'd like to redirect you to the best support available.

If you haven't performed the troubleshooting steps shared by my colleagues above, I suggest trying them. Those troubleshooting steps could help you resolve this issue.

But if you get the same result, I recommend contacting our QuickBooks Customer Care. One of them can securely verify your account and help you investigate this issue further.

Here's how to reach them:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. In the Have a Question window, click Contact us at the bottom portion of the screen.
4. Click Search for something else.
5. Type in a keyword about your concern.
6. Hit Search.
7. Click on Start a Message.

Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.

What a scam ! we need to do something .I canot invoice my customers

[email address removed] , please let me know

not treating you , actually I very much apriciate you .NOW  if I will not find a way to invoice my customer Quike books puts me out of business .

I try everything again .

there is not a 90 day on the list only 30 days