QB Desktop Enterprise - ACH Payments Permissions

In Desktop Enterprise the ACH vendor payments feature sits behind the Bank Feeds/Online Banking controls, and those don’t fully unlock just by giving someone broad access. QuickBooks still expects the admin to explicitly enable online payment permissions for each user inside the Banking/Online Banking section of the user setup.

The odd thing is that even if you think you’ve checked every box, ACH still won’t appear unless the admin logs in, goes to Set Up Users and Roles, opens that specific user, and marks the Online Banking/Online Vendor Payments options. After that we had to log the user out, restart QuickBooks, and only then did it pick it up. A bit clunky, but that’s what finally made it work for us

Thanks for answering.  I don't see any option for online banking or payments.  I see banking and AP so tried giving them that in addition to full access then logged off and back on but same thing.

Hello, Joe.  

I’d like to share some insight into user permissions in QuickBooks Desktop Enterprise (QBDT).  

Please note that only the Primary Admin can pay vendors via the ACH payments feature in QBDT. Other user roles and permissions in QBDT are unable to process ACH payments.

Add a Reply below if you have follow-up questions with any QuickBooks concern.

I didn't see this Online Banking option either. 

Hello, Dcogs1. Since you're not seeing the Online Banking option, this may require a closer look at your specific QuickBooks Desktop account or subscription tier.

I’d recommend contacting our live support team directly, as they can guide you through the process and ensure everything is set up correctly for your needs.

I’ll keep this conversation available for any follow-up updates or questions.

Thank you. I will try yet again to get help from support.

But what about what NerbynMael said in another comment in this thread?

Hello, Dcogs19. I'll explain the ACH payments feature in QuickBooks Desktop Enterprise (QBDT) and why only the Primary Admin can pay vendors using it.

In QBDT, the ACH payments feature enables businesses to send payments to their vendors electronically. This functionality is limited to the Primary Admin user, who is the owner of the QuickBooks file. This permission is in place to ensure that the user maintains full control over financial operations for security and compliance purposes.

ACH payments require careful handling of sensitive bank account information for both your company and your vendors. To reduce the risk of unauthorized access or fraud, QuickBooks limits the ACH payments feature to the Primary Admin only.

Other user roles, such as employees and accountants, may have permissions to create transactions or process payments; however, they don't have access to ACH payment processing because it involves direct bank transfers.

For more information, you can refer to the article: Pay bills online from QuickBooks Desktop. This page offers clear instructions on how to pay your first bill.

If you have follow-up concerns, let me know by leaving a comment below.