I thought I was going crazy. This keeps happening to me!

My workaround has been to back out everything that I've done and start from scratch. That makes me super nervous about what I'm going to inadvertently screw up. So far it isn't happening all the time, only with some POs and Item Receipts. There seems to be no rhyme or reason to which ones work and which don't.

Workaround is to add a subtotal line in the PO and save.

Ok, added a subtotal line in the PO and that allowed me to bill against the Item Receipt but not the actual PO which leaves "Quantity on Bills" in PO a zero and does not link the bill to the order. Any thoughts?

Here is our work around.

1. Created a new inventory item called QB21FIX (so we can track how many PO’s are affected by this mess).
2. Add it to all open PO’s.
3. Receive PO as usual EXCEPT for line item QB21FIX, change that qty to zero during the Item receipt.

This will show both the Item Receipt and Purchase Order in the unbilled list when entering the Bill.

1. Enter the Bill but make sure to Zero out the Qty for the line item QB21FIX on the Bill.

Only downfall is All the Purchase Orders will forever show as Open PO’s on our reports and they will forever be hanging out on the Unbilled list when entering Bills.

My work around for that is after receiving the Purchase Order, I add RIF (Received In Full) after the PO number. That way at least we can tell at a glance which PO’s are actually received in full or not.

We are able to Pay the Bills as usual, and the Bills are not hanging out there as unpaid since we did not include the Item QB21FIX on the bill.

Hope this helps.

Good Luck!

Thank you; this helps me tremendously. 

I'm glad the workaround shared by one of QuickBooks works for you, @N7.

Rest assured, our engineering team is all hands in fixing this issue ( INV-51527 ) as soon as possible. In the meantime, I recommend contacting our support team. This way, you'll be added to the list of affected users and be notified via email of any updates.

To reach them, you can refer to these steps.

1. Go to the Help icon in your QuickBooks Desktop (QBDT).
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Write your concerns in the description box, then select Continue.
5. Then choose your preferred way to get in touch with them.

You can also check this article for other ways in reaching out to them. Ensure to check their support hours so you'll be accommodated: QuickBooks Desktop Support. 

Let me also add this link that you can read to learn more about the Accounts Payable A/P workflows.

I appreciate your patience while we're working to fix this. In case you have any other concerns managing your PO or QuickBooks, tag me in your reply. I'll be more than happy to assist you. Keep safe! 

Did you fix the problem yet. Our half received PO will not show up as open to receive more parts against it to enter a bill.  WHAT IS THE FIX?  Does your team run a trial run before you release an update? It seems the buck is always passed to us paying clients.

I’m here to provide information with you, @Pgear567.

Our engineers are currently working on a fix. Rest assured updates will be rolled out as soon as they become available. You can follow my colleague's instructions above to reach out to our representatives. This way, you’ll be added to the list of affected users.

You can also use this page to connect with our Customer Care team. Just simply select the Continue button, then enter the necessary information.

If you want to keep track of your purchase orders by site, status, or vendor, check out this reference to learn more: Use the purchase order management worksheet.

Don’t hesitate to leave a message below if you have additional questions or concerns with your transactions. We'll be here. Always take care!

Oh my goodness, I cannot believe everyone is having this issue. This is DUMB. Seriously, how can it take that long to fix an issue? We upgraded 2 weeks ago and are just now experiencing the repercussions. We are having a heck of a time entering bills. I hope QB gets this fixed soon, I feel terrible for all of you that have been dealing with this for much longer than we have. 

That was so unhelpful since we already have EIR turned on. Please provide a relevant solution.

Totally agree.... it's going on 3 months for us and we are unable to move forward with entering bills / reconciling.  They have been piling up, but we refuse to do all of the work to enter them in the event everything has to be redone again.  Hopefully Intuit hurries up with a solution as this is getting a little ridiculous.  Perhaps it's time to ask for credits on the months that we have experienced this bug?  

Edit: This accidentally posted twice. Mod's please remove if needed. Thanks! 

Completely agree.  It's been about 3 months for us now.  We are avoiding entering bills as we do not want to have to redo everything once the solution comes out.  It's been rough and a huge inconvenience as we can not really double check or reconcile anything as time moves forward.  This is especially bad as we are now seeing more business than we ever have in the last 13 years.  Definitely a huge monkey wrench thrown into things.  

A big question to ask, is Intuit going to offer credits for the amount of months we have been affected by this? It seems silly that we are paying full price for software that is currently broken.  Hopefully they hurry up before our fiscal taxes are due.... we have a massive task at hand to catch up everything. 

Replying to JasreV---3 weeks ago, still no fix.  I spent hours with support (Enterprise Preferred contact) before the 4th person I spoke with acknowledged there was an issue (a week ago, before I found this discussion).  I was told the HOPE was the fix would be available in the next update, THIS WEEK.  Nothing.

Finding this thread I cannot believe this has been going on for MONTHS!!!  I'm struggling to keep track of what I'm paying, how I'm entering bills w/o the PO attached, I can't image having to stumble along this way for months!!!  An amazing mess from Intuit!!  Forced to upgrade due to payroll---I will now seek out an outside payroll service so that I am no longer going to be beholding to Intuit's requirement to upgrade due to payroll.  HATE HATE them...too much monopoly on the accounting market, and producing inferior product, and very much inferior customer support (the number of times a support person was about to pick my call after I was on long holds and then cut me off!).

I was told by support that the problem was that EIR IS turned on, but it is not available to turn off.  Conflicting and confusing information.

@barb0101 That's complete nonsense. It seems that the Inuit customer service reps will say just about anything to get us off the phone. To suggest that your company should uproot its entire inventory procedure, rebuild the way you do all your accounting from scratch, and then continue to hobble along using silly loopholes to accomplish simple, straightforward tasks is frankly insane.

Intuit can give us nothing but empty assurances that some mysterious nebulous team of engineers is working on it, but gives no updates or official communication at all. The fact that it's June right now and we haven't gotten a single update to a completely broken QuickBooks version is just astounding.

Three-way match isn't just a necessary piece of inventory accounting, it is inventory accounting. The 2021 version shouldn't even have been released in such a fundamentally broken state, and I highly suspect that this problem is just being swept under the rug so they can continue selling a knowingly broken product.

Maybe it will be fixed by the time the 2022 version comes out, hah!

I've been having the same issue ever since upgrading to 2021. It does seem to happen randomly. Our process is typically to Receive Items, and later when an invoice is received from the vendor, enter the Bill against the Received Items. Sometimes, if the invoice and the item are received in the warehouse simultaneously, we'll use the "Receive Item and Enter Bill" option. So far, I've seen this error (open PO not showing up on Open PO list, so cannot receive or enter invoices against it) when part of the PO was received and a change had to be made on the Item Receipt. For example, a PO with 10 items may have multiple Item Receipts based on when they were actually received in the warehouse. However, sometimes, the invoice from the vendor may have split the items differently than what was received, so the Item Receipt needs to be changed so the bill can be entered to match the invoice. It is then that the PO seems to think it is fulfilled and not show up on the list despite the PO screen showing some quantities as 0 received. My workaround was to:

- delete any Item Receipts or bills relating to the PO

- copy the PO

- delete the old PO

- renumber the new PO to the old PO number

- receive items and enter bills against the PO 

Kind of a pain, esp if many bills/item receipts have already been entered and need to be deleted, but thankfully it doesn't happen TOO often. 

Hi All, 

I wanted to confirm this is a known issue with Enterprise Solutions Version 21 R1 through R6 currently.  If you haven't done so yet, please contact Intuit support and request to be added to INV-52733, "ES 21 EIR enabled: When receiving items before entering the bill, QTY on Bill shows 0".  Someone posted an Investigation number in a previous post, but that is not the correct Investigation for this particular issue.

We do not have an eta on when we may have a resolution for this issue. 

In the meantime, please enter transactions in this order.  PO - bill - item receipt for the software to produce the correct information. 

Thank you and best regards,

Intuit Phil

@pjhartman123

Incredibly useless information.  This error is MONTHS into practice, users are stumbling around making their own workarounds.  It's not useful to say MONTHS later what Intuit's advice is to workaround their software error.  Our books are a mess due to this error.  Your users are furious. 

Intuit should have reached out to ALL Enterprise users with a notice of the error ASAP as it was known.  I waited until the last moment to install the upgrade (end of May, because of needing payroll to be current).  I found the problem immediately AND spent hours on the phone with Intuit support ("support" that's an oxymoron) who had NO info on the issue, who denied there was an issue.  For hours.

Intuit did not do it due diligence for the 2021 Upgrade and should be refunding ALL customers who are experiencing this problem.  

And MONTHS later, Intuit still has NO ETA on a fix??!!!  That is incredible...incredibly bad service, incredibly poor performance.  Is your "fix" (if and when you figure out how to make one) going to fix all the workarounds, the bad transactions, the messes??  Doubtful.  Best case scenario is users will be having to start new data files (isn't that fun), once Intuit finally tells us that the 2021 Enterprise version is FIXED.  

Continue to be so disgusted by this situation.

Agreed.  We have all logged the issue.  The work arounds are not useful for any business who uses Enterprise.  The reason we have subscribed to Enterprise is due to the functionality which has been lacking.  The customer service from Intuit is just getting worse.

We receive items then get the bill a week later, entering them as specified (PO-Bill-Item Receipt) would mean that our inventory is always off.  Quickbooks is already clunky enough in the inventory department this just adds to the headache.  Wish I would've done some more research before upgrading.  Is this going to be like the build assembly issue?  INV-19434  which is still not fixed.  

Any updates on when this will be resolved. We receive items then get the bill a week later, entering them as specified (PO-Bill-Item Receipt) would mean that our inventory is always off.  Quickbooks is already clunky enough in the inventory department this just adds to the headache.  Wish I would've done some more research before upgrading.  Is this going to be like the build assembly issue?  INV-19434  which is still not fixed.  

Hello, sbm1. 

The most recent update that I have from our Engineering Team is that the status of this investigation is still in progress. Our engineers are all hands on deck working together for an immediate fix to sort everything out.   

To be notified about the latest status of this matter, I recommend contacting our Customer Care Team. Please provide the investigation number 19434 as the reference for your call. This way, you can receive an email once any updates on this issue are made available.  

Your patience and understanding in this situation are much appreciated. Stay safe!

Are you kidding me?  You actually used the words immediate fix???? 

This has been going on for months.  We cannot get any real information on when this will be fixed if ever.  The one customer who I had upgraded to v21.0 is still furious.  It is costing them a lot of money from wasted time because it takes so much longer to do anything.  Is Intuit going to pay for the extra salary money they are putting out?

When will you guys tell us the truth regarding this?  

Intuit should be embarrassed by how long this is taking. If this is all hands on deck, they need to find new talent. I am recommending clients switch accounting systems if they have inventory as Intuit has proven they cannot provide a reliable system and doesn’t have the skilled resources to correct issues in an acceptable timeframe.