QB Payments Desktop Version

Hello, Karen. 

I have a couple of ways to help you easily send a payment receipt to your client. 

When you say you're processing credit card payments manually, do you process it through the Merchant Center? If so, you can easily send a payment receipt through the Transactions search history view. Here's how: 

1.  Under Activity & Reports, choose Transactions.
2. Select a specific date range to locate your client's credit card transaction.
3. Click gear icon at the right part of the table.
4. Select Email Receipt.
5. Enter your client's email address and send the receipt.

If you're processing the credit card payment through QuickBooks Desktop itself, you can send a receipt in the form creation menu. You'll find the Email button at the top menu when viewing a sales receipt or an invoice. Though, this will only send a regular transaction.

Would you like assistance running reports or managing other transactions in your Merchant Services account? Feel free to visit our topics with articles here. 

If you need to do some tasks in QuickBooks Desktop, you can visit this page for our help content. 

You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out. 

Thanks for the response.  

I do send receipts that way but it involves extra steps.  Is there a way to request the QuickBooks Team add a button to the popup window that I get after I input payment info?  Then it would only be a matter of clicking on "e-mail" instead of leaving that screen and doing the above steps.  

After I process the payment the following pops up:  PRINT   CLOSE   VOID  HELP.  It would be so convenient to have E-MAIL added to this selection.    Is there a place where I can suggest this?  

Karen

Thanks so much for the info.

Karen