QuickBooks Bill Pay not available

Is the company not located in the US?

This is not the impression we want your client to experience when signing up with QuickBooks Bill Pay, tabithamcc.

May we know what plan they are trying to sign up for and their location? This helps us better isolate the issue. You can provide them with this link to sign up for their QuickBooks Bill Pay plans again: QuickBooks Bill Pay page.

If they encounter the same error message, please let them reach out to our Customer Support Team to help them with this one. They can send a message via chat, call us at their time convenient, or we’ll get in touch instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

For more details about our support availability, refer to this article: Contact Support. I'm adding these articles for more guidance about how Online billing works in QuickBooks:

• What is Online Bill Pay? 
• Pay bills in Online Bill Pay

I'd also suggest visiting our Community Help website. This website shares helpful articles to read on different topics about QuickBooks. Just select a subject from the Topics drop-down menu.

If you need to complete a certain task in QuickBooks in the future, please let me know the details below. I'll get back to this thread and help you out.

Thank you for the response on a Sunday!  I tried following the link and signing up, but I still get this message: "QuickBooks Bill Pay isn't available for your business. This may change in the future, but right now you're not eligible to use Bill Pay."  Please see attachment.  I will follow up with customer support during business hours this week.

@tabithamcc 

If your client is located in the US, ask them to signup for a Melio account for free to isolate the problem. Then ask them to pay any bills totaling $200 or more. If all bill payments are successful, they should be eligible to enroll in QB BillPay.

https://affiliates.meliopayments.com/quickbooks

As an additional perk, they can get $100 as cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

I spoke with Intuit, and they explained that to sign up for the QuickBooks bill pay service, my client has to sign up to accept credit card payments through Intuit.  It's a package deal.  we are going to explore Melio as a bill pay option.  Thank you!