Quickbooks Bill Payments - Cannot Schedule Payments

jsacci · ‎June 27, 2024

So previously, I used Melio to make payments to vendors. With the termination of that service, I signed up for the payment service through Quickbooks. Seemed like it was a smooth transition, but not so much. After making 4 payments, I experienced an issue with schedule additional payments. Error indicated to contact customer service. Make a long story short, I called multiple times, and customer service could not identify the issue. Was advised to wait 48 hours, was advised that they will reach out to Microsoft to troubleshoot. Now after 7 days, I got a customer service rep (Nathaniel) that admitted that there is an issue with my business account that is prohibiting me from making any payments. When questioned about what is the issue, the customer service rep indicated that he cannot divulge that information. The only response was that I have to wait and try again. This is really impacting my ability to run my business. Has anyone experienced the same: (1) Poor Customer Service; (2) not being able to make bill payments; (3) a customer service rep indicating that there is an issue with your account but can not divulge what the issue is or what needs to be done to fix the issue?

SIAB · ‎June 27, 2024

It's an outstanding issue. You may consider to signup for a free Melio account to sync with QBO + you can get $100 cashback to pay the first bill.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/bill-pay-can-t-schedule-a-p...

ZackE · ‎June 27, 2024

Welcome to the Community, jsacci. I appreciate your detailed information.

If you're working with faster ACH payments, there's a couple limitations you'll want to be aware of:

They can only be scheduled as early as the next business day (excluding weekends and federal holidays).
They're limited to a maximum of $25,000 per payment and don't count toward your monthly ACH payments in our QuickBooks Bill Pay subscription tier.

Since you're encountering a message advising you to contact Intuit when you try to schedule a payment, I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about paying bills which may come in handy moving forward: Learn about QuickBooks Bill Pay

If there's any questions, I'm just a post away. Have an awesome Thursday!

user654321

I'm also transitioning from Melio. It seems you can't schedule for the withdrawal date to be the same day... it has to be the next day and then it's 5 business days for the payment to reach the payee. Why does a company that is so much bigger than Melio have a service that is so much less streamlined and so less efficient?

Is everyone having the same issues with payment timing?

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Quickbooks Bill Payments - Cannot Schedule Payments