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Hello
i been getting Charge from Quickbook intut Of $25 On my bank account how do i stop that i used to have the Intut merchant account which was closed ow i dont have the access to that account what are my options to stop that charge
Thanks
Hi there, crystalworklimited.
QuickBooks Payments or Merchant Services only charges your account if you have processed or received online payments.
I would recommend reaching out to our Merchant Support Team. They will be able to pull up your account and check what the charges are for. Follow these steps on how to reach out to our phone support team:
They're open from Monday to Friday, in betweeen 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.
You can also check out these articles for any other types of charges:
Please don't hesitate to reach out to us again if you have other questions. We're always here to help.
Hello!
I have had a recurring charge for $20 for a decade. I believed I cancelled one account and opened another. As my business partner and I are parting ways now, I mentioned it’s time to transfer this charge to another account, which is when I learned it was for the account I had on my own previously. I’m currently discussing with an agent who is telling me there were two required cancellation forms, one for the account and one for payment processing. I saw no indication that was the case. And if I’m reading correctly here I see that a charge shouldn’t happen on an inactive account. Please let me know how to have those charges refunded. Thanks for your help.
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