Unknown Charge from Quickbooks

Hi there, crystalworklimited.

QuickBooks Payments or Merchant Services only charges your account if you have processed or received online payments. 

I would recommend reaching out to our Merchant Support Team. They will be able to pull up your account and check what the charges are for. Follow these steps on how to reach out to our phone support team:

1. Click Help in the upper right-hand corner of QBO.
2. Look for Talk to a human and click on it. 
3. Type in "support" or "contact support" again and press Enter.
4. Click I still need a human.
5. Select Get help from a human.
6. Choose between Chat with us or Have us call you. 

They're open from Monday to Friday, in betweeen 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.

You can also check out these articles for any other types of charges: 

• How to Understand Your Subscription Rates and Charges
• Understand Intuit Charges on Your Credit Card or Bank Statement

Please don't hesitate to reach out to us again if you have other questions. We're always here to help. 

Hello! 

I have had a recurring charge for $20 for a decade. I believed I cancelled one account and opened another. As my business partner and I are parting ways now, I mentioned it’s time to transfer this charge to another account, which is when I learned it was for the account I had on my own previously. I’m currently discussing with an agent who is telling me there were two required cancellation forms, one for the account and one for payment processing. I saw no indication that was the case. And if I’m reading correctly here I see that a charge shouldn’t happen on an inactive account. Please let me know how to have those charges refunded. Thanks for your help.