Updated Invoice format stopped calculating product entry line totals

Hello there, Karen. I understand the importance of automatically calculating the total amount when generating invoices.

Upon checking here, we have a new investigation (INV-99336) wherein the amount is not automatically calculated when using the new layout. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

If you want to be added to the list of affected users and receive email updates on the progress of the investigation, I recommend contacting our customer support team. 

To reach our support team:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

For future reference, if you've received a payment from your customer, it's important to record it in QuickBooks. It will mark the invoices as paid and will make it easier for you to track your outstanding and paid invoices.

I appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions. If you have other concerns, I'm still around to help you. 

Thank you for letting me know it is being investigated. 

I figured out on my own that I could continue to do invoicing in the old layout - the issue is not happening there. I would have appreciated if you would have offered that temporary work around the issue, since invoicing customers is something that a company does not want delayed due to a system error in QB. 

Karen

Returning to the old layout made it worse. Seems all the settings which were set the entire time were defaulted to original settings ie progress invoicing from a single estimate became unchecked and estimate totals. Afraid to go back. Please let us know if this has been resolved for you!

Thanks

We don't want you to have this kind of experience, @Quickest. 

As per checking, the INV-99336 is still ongoing. I want to assure you that our engineers are doing their best to get this fix. If you haven't contacted our support team yet, please follow the steps below to reach them. This way, they'll add you to the list of affected users and notify you via email once fixed.

Here are the steps for your convenience:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

In the meantime, you can visit this article to learn more about personalizing your invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have further concerns about your invoice or any QuickBooks-related queries. We're always here to help. Keep safe. 

Has this been resolved?  Line totals are still not calculating.  If there is a fix please let me know.  Thank you

Thank you for participating in this thread, Ckappes.

The investigation about invoicing line item amounts not correctly calculating is still in progress, and there are no specific updates yet. I want to assure you that our engineers are working together to gather a resolution as quickly as possible.

If you want to be added to the list of affected users and receive email updates on the progress, I recommend reaching our support team. To ensure you're on the list of affected users.

Here are the steps to contact us:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please check out our support hours to ensure we can address your concerns promptly.

In the meantime, I'll insert this article for you to learn more about personalizing your invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Don't hesitate to let us know if you have further concerns about your invoice or any other QuickBooks-related queries. We're always here to help. Take care.