Hi Nancy - to lessen your frustration, do yourself a favor and just ignore the responses from anyone who identifies as a member of the QuickBooks team. All they do is copy and paste a 'solution' which usually has nothing to do with your question and/or the issue at hand.
Here at my company we applied the solution which I noted in my original couple of posts and it seems to have solved the issue. I have a recent new employee and initially when she created invoices the payment link was not showing up when we emailed them out. So using the Intuit Account User Management process I changed her Intuit user role to include Secondary Admin permissions (I think there might also be a Payments or Payment Processor permissions, but those do not show up for us and of course nobody from QB could explain why or how to get them to show up). Now when she creates invoices, the payment link does appear on the invoices - whether we send them individually or in a batch with some emails including multiple invoices. You need to have at least Secondary Admin rights in order to make the permission changes, but that is all we did and now everything seems to work as it is supposed to. The only caveat is to make sure the person is logged into his/her online Intuit account - someone else had mentioned this in this thread as well.
